Case Manager; Arabic)

Position:
Housing Case Manager (Arabic)

Program:
Resettlement Assistance Program (RAP)

Schedule:

In-office position at 35 hours per week

Duration:
Starting ASAP until March 31, 2027

Location:

Vancouver and Surrey

Posting Date:
September 21, 2026

Closing Date:
October 5, 2026

ISSofBC is one of Canada's first and largest newcomer-serving organizations, supporting immigrants and refugees since 1968. Guided by our values of Purpose, Improvement, Belonging, and Being Genuine, we are committed to creating welcoming communities where everyone can thrive.

When you join ISSofBC, you become part of a diverse, inclusive, and collaborative team that is passionate about making a meaningful difference in people's lives. We foster a culture of innovation, transparency, and continuous learning, where your contributions are valued and your growth is supported.

With multiple locations, flexible work arrangements, and shorter work weeks than many organizations, we offer an environment that supports both professional fulfillment and work-life balance. Most importantly, you'll have the opportunity to build lasting relationships while helping newcomers create a sense of home and belonging in Canada.

Join ISSofBC in making a positive difference in the lives of newly arrived refugees as they begin building their future in Canada. As a Housing Case Manager, you will empower newly arrived refugees to secure safe and stable housing, supporting their successful settlement and integration into their new communities. Through compassionate, culturally responsive service and strong community partnerships, you will help newcomers build independence, belonging, and a foundation for long-term success while advancing ISSofBC's commitment to equity, inclusion, and social impact.

• Coordinate and monitor the search for housing of all GAR units (family) during their initial stay in temporary accommodation (Welcome Centre or commercial). Keep Welcome Centre or Temporary Accommodations Coordinator and RAP Case Manager informed of “housing search status” of GAR units. Inform Manager, RAP Accommodations of any issues with the housing search which might result in longer stays in temporary accommodations (target is 21 days).
• Provide general information on the Greater Vancouver rental market to GAR clients during temporary accommodation through group orientations, and individualized assistance, based on clients’ preferences, budget, and specific needs.
• Provide a minimum of one housing option to GAR clients who need support in finding housing. Make initial contact with landlord/building manager to get appropriate information (rental cost, superficies, etc.) and arrange visits.
• Accompany GAR clients on housing visits as needed or arrange for a volunteer to accompany the client.
• Conduct inspections of properties and complete required reporting.
• Liaise with landlords and building managers to facilitate renting opportunities for future clients.
• Assist clients in ordering furniture and household goods, including delivery to clients’ new permanent address and follow-up on delivery related issues.
• Order utilities, such as phone/cable/internet packages, gas and hydro, based on clients’ needs and preferences.
• Prepare and submit required IRCC forms (e.g. rental information form) and applications to BC Housing.
• Enter all data into the software, New Track, in a timely manner.
• Deliver services in-person at an ISSofBC office, or designated temporary accommodation location (e.g. hotels), as required.

• Enthusiasm for active, hands-on, community-based work and the flexibility to balance client meetings, housing visits, and community engagement throughout the day. If you're looking for a job where you won't be…