Case Manager

Are you ready to bring hope, structure, and spiritual care to women taking courageous steps toward stability and independence?

The Case Manager is responsible for the women in the Sanctuary Stabilization program from intake to discharge. This position makes the first contact with those who have been referred to the Sanctuary and conducts interviews; provide tours; introduce new participants to the Program; update Share Vision; assist with intake/discharge tasks and orientation. You will create and maintain networks with external partnering organizations, and will regularly attend meetings with Sheway, Richer, FIR Hospital, and other external service providers.

You work with participants individually in order to increase the likelihood of success for recovery and/or independent living while ensuring adherence to program guidelines and policies. The Case Manager performs client assessments to gather information and identify areas of concern, helps participants develop plans for next steps, connects them with appropriate resources and may even advocate on their behalf with government agencies or external service providers.

The Case Manager takes a faith-based approach, which includes ministering to these women, forming relationships, loving them, praying, declaring the good news of Jesus Christ and making disciples, as well as assisting with practical needs such as referrals for recovery, program involvement, and housing. In addition, this position may plan, lead a devotion or group sessions, teach classes, and may be required to give directions to other staff from time to time.

Due to the nature of the participants, we serve, only female candidates will be considered for this position

This is a permanent
, full-time (37.5 hours per week)
position
. The starting range for this position is $28.96 to $31.64 per hour.

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements.

In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.

• Model Christ in word and deed.

• Assist participants in establishing goals, monitoring progress, and preparing a case plan for their next steps (housing, employment, addiction services, life skills, health, education or other case specific needs) and refer them to the appropriate community resources for achieving these goals, using various tools, programs, and training to facilitate.
• Document all relevant case notes and maintain accurate case files and records for future reference.

• Analyze, screen, interview, and process all intake applicants.
• First point of contact upon arrival. Complete paperwork, introduce and orient to the new building and complete/assist bed bug protocol, key system etc.
• Assists each participant with discharge, including research, referrals, and administrative support.

• Provide care, direct consultation and spiritual guidance to participants who reside at the Sanctuary, which includes providing appropriate support for their emotional needs and practical requests as needed. Build strong relationships with participants and encourage them to explore Christianity and recovery as per their goals.
• Lead group sessions, classes, motivational meetings as required.
• Take an active role in proactively and re-actively defusing and deescalating aggressive situations, along with monitoring sobriety of the participants and visitors, and reporting to the supervisor.
• Be knowledgeable of all policies, procedures, and the curriculum of Sanctuary Stabilization, as well as related documentation, and apply it consistently.
• Build relationships with these participants and…