Case Manager

Salary Range: $58,376.41 To $63,245.00 Annually

Date Posted: October 1, 2026

Position Title: Case Manager

Term: Permanent, Full-Time

Hours: 35 hours per week

Start Date: As soon as possible/ Month, Day, Year ( January 28th, 2025)

Salary $58,376.41 - $63,245.00 annually, commensurate with education and experience

Reports To: Manager, Employment and Skills Development

• Competitive vacation and paid sick time
• Free YMCA Gym Membership+ Y@Home
• Eligibility for Extended Medical and Dental Benefits
• Training and Professional Development Opportunities
• Extensive Employee assistance program
• Reduced childcare rates and priority placement for YMCA Staff
• Be part of a charitable organization that positively impacts the community

* Some benefits may vary based on employment terms

The YMCA Step Forward:
Care Careers for Refugees program supports refugees in obtaining sustainable employment in the care sector. Through a participant-centred case management approach, the program combines employment preparation, occupation-specific language support, workplace placements, employer engagement, and employment retention support.

The Case Manager works directly with participants from intake through employment placement, while coordinating wraparound supports that address settlement and employment barriers. The position also supports outreach, participant recruitment, employer engagement, workshop facilitation, and program evaluation.

• Conduct participant intake, eligibility screening, assessments, and employment planning.
• Deliver employability, workplace readiness, and job search workshops.
• Coordinate participant supports and referrals.
• Support workplace placements and employer relationships.
• Provide ongoing case management and employment retention support.
• Conduct outreach and participant recruitment activities.
• Maintain participant records, outcome tracking, and reporting.
• Collaborate with employer partners and community agencies.
• Apply trauma-informed, culturally responsive, and participant-centred service delivery practices

• Post-secondary education in a related field or equivalent experience.
• Experience in employment, settlement, newcomer, or social services.
• Experience supporting refugees, newcomers, or diverse populations preferred.
• Strong facilitation, employer engagement, and case management skills.
• Knowledge of community resources and labour market trends.
• Strong communication, organizational, and relationship-building skills.
• Proficiency with Microsoft Office 365 and client management systems.
• Successful candidate will be required to provide 3 satisfactory references
• Successful candidates will be required to provide a current and satisfactory Criminal Record check with a Vulnerable sector search issued no later than six (6) months preceding the start date.

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process.

Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.