Quality Service Analyst at CLBC

Become the primary contact for service providers as a Quality Service Analyst with CLBC in Victoria, B.C. This full-time hybrid role focuses on contract management and service quality.

At Community Living British Columbia (CLBC), you will lead essential contract negotiations and ensure service delivery meets quality standards. With responsibilities such as consulting on support requests and conducting on-site reviews, you'll play a vital role in enhancing community living for adults with developmental disabilities. Your analytical skills and experience in social services will be key in this impactful position.

Key Responsibilities:

• Consult on support requests and resource suitability

• Conduct on-site monitoring reviews for service quality

• Assist families experiencing crises in collaboration

• Develop and negotiate service contracts and agreements

• Liaise on funding limitations and participate in budgeting

Requirements:

• Bachelor’s degree in Business or Social Work preferred

• Experience in social services focusing on contracts

• Strong problem-solving and communication skills

• Ability to manage multiple priorities effectively

• Valid Class 5 driver’s license required

Bring your skills in contract management and service enhancement to support CLBC's mission of community belonging.