Youth Support Worker

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at‑risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death.

Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees. While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees.

Self‑awareness and self‑care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair. We will provide more information on vicarious trauma during recruiting and on‑boarding, to help you decide if Covenant House is the place for you.

As a Youth Support Worker, you will be responsible for making the first impressions with our youth. As one of their first points of contact, helping with intake, signing youth into our building, and helping to ensure safety on shift. You will be responsible for the direct implementation of Covenant House Vancouver’s philosophy, policy, and principles as they pertain to client care and safety.

* Availability between December 21, 2026 – January 1, 2027 will be required for this role.

• Monitor the flow of Youth and visitors by supervising the main entrance and being aware of the destination of visitors
• Identify guests and assist with the sign in/ sign out process
• Interact with youth, responding to enquires and preforming security duties such as monitoring front entrance, supporting with intake etc.
• Ensure adherence to and role model Covenant House principles and core values
• Greet and welcome youth accessing CHV services, assess and respond to their immediate needs, and provide them with practical resources including food, clothing, transportation, etc.
• Build rapport with at risk youth 16-24 years of age
• Respond to emergency situations that may arise, by implementing procedures outlined in various staff training, including Emergency response training (fire, etc), First Aid, calling for a supervisor to support with Managing Hostile Interactions, and Non‑Violent Crisis Intervention, etc.
• Read and review all pertinent information and communication (i.e. Incident reports, communications logs, policies, procedures, emails, etc)
• As required, update youth case files in ETO.
• Attend all training as directed by your manager
• Maintain the cleanliness and safety of the program areas – both staff and youth Laundry as needed
• Meet operational needs as required and ensure the safety…