Overnight Warming Centre Attendant

Support overnight warming centre operations for the City of Vancouver using de-escalation skills and compassionate guest service. Work awake, weather-dependent shifts.
This seasonal Warming Centre Attendant position runs from December 2026 through April 2027. You will help maintain safe, secure, welcoming spaces for people experiencing homelessness, including guests affected by substance use, mental health concerns, disabilities, poverty, or social exclusion. The position reports to a Social Planner in Homelessness Services and operates with City staff and external partners.

Key Responsibilities:

Set up, supervise, and take down overnight warming centre operations
Monitor guests, access, facilities, and accessible public spaces
Respond to incidents and crises using de-escalation methods
Provide basic needs support, beverages, snacks, and referrals
Maintain incident reports, data collection, and facility issue records
Requirements:
Completion of Grade 10;
Grade 12 preferred
Community, social service, or healthcare experience considered an asset
Excellent verbal communication and independent judgment
Conflict and de-escalation skills for unpredictable situations
Police Record Check required;
First Aid Level I considered an asset
Bring calm judgment, compassionate communication, and de-escalation skills to overnight warming services with the City of Vancouver.