Manager, Sanctuary Program

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

About Covenant House Vancouver Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death.

Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.

We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

The Impact the Manager, Sanctuary Program can make:

To oversee and manage all aspects of direct service in the Sanctuary Program Department. Ensuring the safety of all youth and staff in the programs; and upholding and ensuring adherence to the Mission, Values, philosophy, and policies of Covenant House. Together with the Director, Complex Care, supports strategic planning, and explores program growth opportunities

How you will contribute:

Responsible for direct implementation and adherence to CHV philosophy, policies and procedures

Assist in the development of the annual service and strategic planning

Participate in the development of the annual Sanctuary Program operating budget and operational plans

Manages and oversees the administrative and daily operations of Sanctuary Participate in the screening, hiring, and training of staff, volunteers, and student placements

Schedule staff, practicum students, and volunteers

Oversee Assistant Manager and meet regularly with staff for formal supervision, reflective practice, annual performance appraisals and provide ongoing informal supervision and staff development opportunities

Oversee the collection, reporting and evaluation of client statistical information – ensure data is accurate and complete

Attend intra-agency and program related meetings as required

Liaison with department Managers and staff from development and communications, finance, payroll, administration, operations, food services and volunteer services

Responsible for the monitoring of staff morale, including identification of trends, and promoting staff and workplace health

Support and maintain positive and effective working relationship with Case Management Services Work with managers of other program departments to support the continuum of care for youth within CHVMaintain a relationship with other related service…