Shelter Guest Attendant

Support shelter guests in Vancouver through compassionate listening, conflict resolution, and immediate care during afternoon or overnight shifts. The position is casual.
Under the Shelter Manager, the Guest Attendant supports guests at the Catholic Charities Men’s Shelter. The work focuses on immediate needs and transitions toward permanent housing. Collaboration, confidentiality, and service for people of all spiritual persuasions are essential.

Key Responsibilities:

Engage guests and respond attentively to their needs
Participate in activities arranged by Shelter Management
Monitor guest safety throughout assigned shifts
Answer phones and enter information into daily logs
Distribute toiletries, serve food, and clean
Requirements:
Grade 12 diploma or equivalent
Moderate MS Office and basic office machinery knowledge
Understanding of substance abuse, co-occurring problems, or mental illness
Superior conflict resolution and de-escalation skills
Successful Police Check with Vulnerable Sector Search
Bring compassionate service, guest care, safety monitoring, and de-escalation skills to the Catholic Charities Men’s Shelter.