Technical Services Engineer

Mongo

DB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex Mongo

DB problems. Technical Service Engineers are experts in the entire Mongo

DB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their Mongo

DB systems). Our engineers combine their Mongo

DB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Vancouver for our hybrid working model.

Cool things you’ll do

Mongo

DB is on a mission to change the way people think about databases. Along the way, our customers and partners encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers and partners, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between.

You'll be an expert resource on standard methodologies in running Mongo

DB at scale, whatever that scale may be. You'll be an advocate for customers' and partners’ needs - working with our product management and development teams on their behalf.

You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Externally, you will work with many of Mongo

DB's top ISV partners and ensure excellence for our joint customers.

In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the Mongo

DB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

Bonus Points