Internal Tools Quality Engineering Manager

Internal Tools Quality Engineering Manager

Vancouver, British Columbia, Canada Software and Services

The Platform Apps and Technologies organization delivers critical tools and services to the internal Apple engineering community that enable code contributions to all our software products. We are building a new quality organization from the ground up, with a charter of automating and evaluating our portfolio of internal experiences, and searching for a leader to establish and manage this team long‑term.

This role goes beyond traditional QA management — you’ll need to be a hands‑on technical leader who contributes code directly, drives a strong technical agenda and executes a quality‑first strategy in close partnership with product engineering and design. You’ll use metrics and instrumentation to understand the experience of customers. And you’ll directly engage with stakeholders to further validate our products: the mission here is not just preventing defects, it’s about improving the tools that our internal engineers depend on day‑to‑day and understanding their biggest pain points.

This role is crucial to how we build trust in our tools and services. You’ll shape not only the systems that validate quality, but the culture that sustains it.

• Establishing a team: recruit and hire a new team in Vancouver, bringing together a strong and diverse group of internal and external candidates. Once established, foster a culture of continuous feedback, personal development mentorship and career growth.
• Driving our overall quality direction: defining and owning strategy, establishing standards and testing methodologies, release criteria and customer signal.
• Being hands‑on with technical contribution: design, implement and maintain automated testing systems that can represent end‑to‑end experience, overall reliability and performance of our products.
• Taking a data‑driven and scientific approach: relying on meaningful quality metrics (e.g., defect trends, coverage, flakiness, reliability signals, customer‑impacting issues), using data and experimentation to identify root causes and validate improvements, continuously evaluating and evolving our tools processes and practices.
• Upholding a high bar: remaining accountable for shipping high‑quality features and capabilities to our customers, involving stakeholders early and representing customer needs, and staying connected to the internal engineering community to understand the real world problems customers face.

• Proven experience leading quality or test engineering for complex tools, platforms, or services
• Experience hiring and building teams, especially in ambiguous or early‑stage environments
• Strong software engineering background, with the ability and desire to write and review production‑quality code
• Experience building or evolving test frameworks, CI/CD systems, and quality‑related infrastructure
• Demonstrated success using data, metrics, and experimentation to drive quality improvements
• Deep curiosity about how systems behave in the real world and how customers actually use tools at scale
• Excellent collaboration and communication skills, with a track record of effective cross‑functional partnership

• 3–5 years of experience as a quality engineer or equivalent role
• Working experience with continuous integration systems and developer productivity tools
• Ability to write tests in languages like Python, Swift, Objective‑C, or Java
• Experience writing automated tests for both client applications and backend services
• Ability to both understand and communicate concepts related to large, complex systems
• Working knowledge using metrics to measure software quality
• BS in Computer Science or equivalent experience

• In‑depth knowledge of Apple developer ecosystem including Xcode, Swift, XCTest, and swift‑testing
• 1–2 years of experience leading quality engineering projects as a manager or a tech lead

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between…