Senior Product Manager; Platform & Agentic Integrations

Overview

Dialpad is seeking a Senior Product Manager to lead Platform & Agentic Integrations. This role sits at the intersection of the Developer Platform, agentic ecosystem, and third-party integrations, owning the primitives, APIs, connectors, and platform capabilities that let Dialpad AI Agents connect to external systems and take action. The role includes ownership over Dialpad’s APIs, webhooks, events, MCP, custom connectors/actions, and platform integrations such as Microsoft Teams.

You will define how customers, partners, and internal teams extend Dialpad through a scalable integration platform, enabling connections to third-party systems, exposing Dialpad capabilities programmatically, and supporting Agentic AI as a top priority.

• Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences
• Define the platform primitives that let third-party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically
• Drive the evolution of Dialpad MCP and related ecosystem capabilities, including support for public APIs in the public MCP server, internal MCP use cases, and bring your own MCP workflows
• Lead product development for custom connectors and actions, enabling admins and conversation designers to configure their own APIs directly in Dialpad for use by AI Agents
• Build the platform and management experiences needed to scale agentic integrations, including connector discovery, connection management, testing/observability, and self-service tooling
• Partner closely with engineering, design, QA, support, solutions, and GTM teams to ship reliable, secure, scalable platform capabilities and integrations
• Work across classic and agentic integration surfaces to ensure platform changes support both current product needs and future AI-native workflows
• Help define how Dialpad scales integrations through a combination of in-house development, IPaaS/Membrane, customer-built integrations, and low-touch partner models
• Set vision, strategy, and priorities for Platform & Agentic Integrations
• Write crisp product requirements and drive execution from discovery through launch
• Partner with engineering on platform architecture and tradeoffs across MCP, APIs, event systems, and integration infrastructure
• Prioritize roadmap investments across platform improvements, ecosystem scale, and high-impact integration opportunities
• Define customer and admin experiences for connector setup, configuration, management, and troubleshooting
• Partner with internal agentic teams to ensure the integrations platform supports the company’s highest-priority AI use cases
• Use customer feedback, field input, platform usage, and business context to make prioritization decisions
• Coordinate launches with GTM, PMM, support, and enablement teams
• Drive platform quality through clear definitions of reliability, observability, security, and supportability

• Company stock options
• 100% paid medical, dental, and vision plan
• Continued education stipend
• Cell phone, home internet, and gym membership stipend
• Catered lunches, free snacks & drinks
• Work from home opportunities

• Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture
• Ability to operate across both strategic and deeply technical problem spaces
• Strong product judgment around platform usability, scalability, and tradeoffs
• Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities
• Excellent written and verbal communication skills
• 5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS
• Experience working cross-functionally with engineering, design, QA, GTM, support, and external partners
• Comfort in ambiguous, fast-moving environments where priorities shift quickly and company-level priorities must be translated into product decisions
• We encourage applicants who meet most requirements and are excited to grow in the role