Sr. Software Development Engineer in Test

Sr. Software Development Engineer in Test

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end‑to‑end product experiences, from frontend UI to backend services, APIs, and audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast‑growing AI platform more testable, more stable, and more delightful for customers.

• Own end‑to‑end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM‑driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (