Salesforce Developer Data Capture

• Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC),
• REST/Streaming APIs.

• Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC),
• REST/Streaming APIs.

A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters

• Salesforce:
  Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
• Integration:
  Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
• Certifications:
  
  Salesforce Platform Developer I / II, Service Cloud Consultant

• Event-Driven Architecture:
  Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
• API;
  Middleware Utilization:
  Implement Salesforce Pub/Sub API (gRPC-based) or middleware like Mule Soft to bridge Kafka brokers with Salesforce.
• Custom Apex and Lightning Development:
  Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.

• Case Management:
  Customizing cases, entitlements, SLAs, and knowledge bases.
• Routing & Console:
  Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
• Automation:
  Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
• AI Tools:
  Integrating modern features like Einstein Bots or Agentforce conversational tools

• API Development:
  Connecting external systems using REST and SOAP APIs.