Software Engineer, Developer Platform

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:
Scrappy, Curious, Optimistic, Persistent, and Empathetic .

As a Software Engineer on the Developer Platform team, you will lead the design and development of the APIs, events, and frameworks that empower external developers to build integrations and plug‑ins for Dialpad. This platform is central to scaling Dialpad's integration ecosystem, ensuring third‑party developers have the robust tools they need to create seamless experiences for our customers. This includes backend public APIs, event frameworks, frontend plug‑in frameworks, and client libraries.

You will own a set of core components within the Developer Platform team, translating developer workflows and business needs—identified in partnership with our technical product manager—into high‑quality, scalable technical solutions. You’ll collaborate closely with engineering teammates, product leaders, and external developer stakeholders.

This position reports to our Developer Platform Director and will require a hybrid working arrangement based out of our Vancouver office.

• Own the full development lifecycle of public APIs and platform features, from design and implementation to testing and production monitoring.
• Collaborate with product managers, engineering teammates, and external stakeholders to identify and translate developer needs into scalable technical solutions.
• Mentor other engineers through design reviews, code reviews, and onboarding support.
• Contribute to the long‑term technical direction and architecture of the developer platform.

• Engineering
  
  Experience:
  
  Professional experience designing, launching, and maintaining scalable backend or full‑stack platform systems.
• Domain Expertise:
  Familiarity with platform‑level concepts such as OAuth, permission models, rate limits, and event delivery.
• Operational Excellence: A pragmatic approach to testing, debugging, and troubleshooting production systems within an Agile environment.
• Communication & Mentorship:
  Ability to drive technical design, mentor engineers, and clearly explain trade‑offs to both technical and non‑technical stakeholders.
• AI‑Forward:
  Strong interest in Agentic AI and experience using AI‑assisted coding tools (e.g., Gemini, Claude) for development.
• Bonus Points:
  
  Experience building developer platforms, integrations, data pipelines (ETL), or high‑throughput async systems (Redis, message queues).

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

$147,000 — $174,000 CAD

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