Senior Software Engineer - Data Platform & AI Automation

Must be based in Vancouver

We're hiring a dedicated data engineer to own the production data platform that our delivery, product, and engineering teams run on; designing integrated, governed data pipelines and delivering automated reporting, AI-assisted workflows, and predictive signals on top of them. You'll write production code, design systems, own CI/CD, and be accountable for the correctness of data that leaders make decisions on.

• Design and operate our cloud data platform: ingestion, transformation, orchestration and serving.
• Integrate data from across the business (delivery tooling, CRM, product telemetry, finance, support and customer feedback systems) with shared identifiers, data contracts and lineage.
• Build automated and continuously refreshed reporting so teams manage by exception rather than chasing status.
• Connect approved AI agents to governed data with structured outputs, provenance, guardrails and human approval in the loop.
• Build feature pipelines and the MLOps controls behind predictive use cases: tests, versioning, promotion gates and drift monitoring.
• Own the engineering standards for data: testing, observability, environment promotion, PII classification and access control.

• Strong software engineering fundamentals: production-quality code, API and interface design, testing discipline, systems design.
• Real experience building and operating production data platforms on a cloud warehouse or lakehouse (Snowflake and AWS preferred) with dbt and a modern orchestrator.
• Practical AI tooling experience: something shipped, not prototyped. LLM-backed classification, extraction or structured-output pipelines; agent and tool‑calling workflows; retrieval; evals.
• You can reason about cost, latency, failure modes and when not to use a model.
• Sound governance judgement: data quality, observability, lineage, versioned contracts, auditability, PII handling.
• CI/CD and Data Ops: automated testing, release gates, infrastructure automation, rollback.
• Comfort working directly with engineering, product, finance and security stakeholders.

• Feature stores and MLOps tooling: serving and monitoring models in production
• Experience working with and designing MCP Servers
• Experience with BI platforms and semantic layers
• You already use AI coding tools as part of how you work

$114,240 — $140,000 CAD

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.

The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

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• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining…