Senior Operations Specialist Job Vancouver area,BC Canada,Software Development

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

Working to support the Live Operations Team, the Senior Live Operations Specialist will be involved with the planning, design, execution, analysis, and iteration of live features, offers, and events that engage and excite players.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

In this role, you can expect to:

Design Monetization Systems and Features:

Design new monetization systems and features aligned with product pillars and goals.

Collaboration and Design Refinement:

Collaborate with internal and external teams to improve and refine your designs based on technical and other constraints.
Write and maintain design documentation that effectively guides various teams through its development.

Impact Assessment and Mitigation:

Develop plans to assess and mitigate the impacts of new designs/changes to the live game.

Pricing Strategy:

Work as a key part of the live ops/econ team to come up with pricing strategies for offers and services that optimally drive user spend.
Make suggestions and plans to improve in-game content and pricing, supported by market research and quantitative/qualitative data.

Offer and Promotion Optimization:

Design, build, and optimize offers and promotions to help achieve monthly goals and target product metrics, focusing on conversion and revenue-related KPIs.

Live Issue Resolution and Mitigation:

Understand the complexities of resolving emergent issues with player accounts and in-game content, as well as determining methods of mitigating future occurrences.

Industry Expertise:

Play various mobile and F2P games to become an industry expert on monetization design.

To be successful in this role, your background includes:

Post-secondary degree in related field.
Previous work experience with free-to-play games.
Understanding of game design concepts/principles and the ability to communicate them.
Strong knowledge of Excel/Google Sheets and the ability to use it effectively as adesign/balancing tool.
Self-starter and critical thinker, able to identify obstacles and work through solutions.
Passion to drive, spend and improve revenue.
Passion for figuring out how game economies and monetization strategies work and change.
A positive, collaborative, hard working attitude.

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

Extended Health Coverage:effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
DEIB Benefits:DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
Flexible Spending Accounts:our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
RRSP Matching:everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
Commuter Benefit:we believe in the power of in-person collaboration, and want to…