Software Development Manager, Promotions Customer Experience; PCX

Position: Software Development Manager, Promotions Customer Experience (PCX)
Are you energized by building systems that shape how hundreds of millions of customers discover savings? We are looking for a Software Development Manager to lead a team at the core of Amazon's promotions and deals platform. You will own the systems that determine which promotions surface to which customers and how, powering customer-facing experiences across search, detail pages, cart, and checkout during every major shopping event globally.

This is a role where your technical strategy directly translates into measurable customer engagement and business impact. You will guide your team through complex distributed-systems challenges, drive platform investments that unify promotional experiences, and partner across product, design, and engineering to turn ambiguous customer problems into shipped outcomes. If you are a collaborative, technically curious leader who thrives on solving hard problems at extreme scale, we would love to hear from you.

Key job responsibilities
- Own the technical strategy and multi-year roadmap for a core promotions platform, aligning engineering investments with customer and business goals.
- Lead, hire, coach, and develop a team of software engineers, building an inclusive, high-performing culture and supporting each individual's career growth.
- Drive system design and architecture decisions across distributed services, real-time and batch data pipelines, and machine-learning-driven merchandising at scale.
- Operate and continuously improve services that supply deals and promotions data to over 150 internal consumers, maintaining high availability through peak-traffic events.
- Partner with product management, design, and peer engineering teams to define requirements, prioritize work, and deliver measurable outcomes for customers.

A day in the life
You will start many mornings reviewing operational metrics and service health dashboards before joining your team's stand-up. From there, your time shifts between architecture reviews with engineers, roadmap discussions with product partners, and one-on-ones focused on career development. You will regularly collaborate with cross-functional teams to align on upcoming launches, then carve out time for strategic planning, writing technical documents, or diving deep into a design review.

Expect a mix of focused individual work and energetic group problem-solving throughout the day.

About the team
Our team owns the end-to-end promotions and deals experience on Amazon. Our mission is to create a unified promotional experience that presents customers with the most relevant savings, breaking down boundaries between deals, coupons, price discounts, and other formats to deliver a cohesive shopping journey. We serve data and ranking signals to over 150 teams across Amazon, making our platform one of the highest-reach systems in the retail organization.

We value collaboration, technical rigor, and a genuine commitment to building an inclusive environment where every team member can do their best work.

BASIC QUALIFICATIONS

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

PREFERRED QUALIFICATIONS

- Experience in communicating with users, other technical…