Member Educator - casual

Vacancies: 1
Position: Casual (up to 19 hours per week)
Placement: February 2026
Wage: $19.36/hour
Shifts: various shifts available

The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA membership.

• Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way.
• Develop and maintain professional and courteous relationships with members and participants, learning and using their names
• Promote and educate members, guests and potential members on all membership and program offerings
• Assist potential members with registration when needed
• Support members, guests, and participants check-in process
• Provide facility tours through YMCA 7 Steps of Selling
• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre
• Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
• Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
• Meet and exceed projected sales targets
• Maintains daily sales and program statistics
• Remain calm and use supportive language when dealing with upset members and stressful situations

• High School graduation required, post-secondary education in progress or completed preferred
• Commitment to building meaningful relationships through positive daily interactions with Y members and guests
• Proven customer service excellence
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office (mainly Word, Excel)
• Registration software experience is an asset (training provided)
• Current Standard First Aid and CPR (C) required
• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to start date – not required at the application stage).
• Commitment to Organization Vision and Values
• Service Orientation
• Communication
• Teamwork
• Problem Solving
• Commitment to Health and Safety

Final date to receive applications:
This posting will close when a suitable candidate has been found.
Applications will be short-listed for interviews as they are received.
We thank all applicants, but only short-listed candidates will be contacted.
All applications must be submitted online but for any position specific concerns or questions, please email

The YMCA-YWCA of Vancouver Island is an equal opportunity employer