Operations Duty Manager

YVR Airport South, 4440 Cowley Crescent, Richmond, British Columbia, Canada

Posted Monday, September 22, 2025 at 10:00 AM

Join our team!

Pacific Coastal Airlines has an exciting opportunity for a Permanent Full Time Operations Duty Manager to join our dynamic and rewarding team! This position is based out of the South Terminal building at the Vancouver International Airport in Richmond, BC.

Pacific Coastal Airlines is headquartered at the South Terminal of the Vancouver International Airport. As an established regional airline, we fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities within the province of British Columbia. The launch of our new operations in Southern Alberta in 2018 has created an exciting environment of rapid growth.

Reporting to the Senior Manager, Commerical Operations, the Operations Duty Manager is a functional leadership position responsible for providing direction and support to all staff within the Operations Control Centre (OCC) on a day-to-day basis. The Operations Duty Manager simultaneously facilitates and oversees day-of operations and short-term future planning and ensures the efficient execution of the daily flight schedule with a focus on safety, customer satisfaction and operational costs.

The Operations Duty Manager acts as the key-decision maker for the operation, creating, communicating and executing network recovery plans during irregular operations (IROPs) with input from other units within OCC the including Departure Control, Flight Dispatch, Maintenance Planning and Control, and Crew Scheduling. The Operations Duty Manager provides operational analysis and coordination/communication between Pacific Coastal Airlines' teams and external stakeholders on operational matters.

• Certify operational compliance with Transport Canada regulations and the safety, operational and commercial standards prescribed by the Company
• Ensure schedule integrity is maintained for all of day-of scheduled and charter flights in coordination with other operating departments with a focus on safety, customer satisfaction and operational costs
• Ensure the Company Emergency Response plan is activated whenever circumstances dictate the requirement to do so
• Verify that all department employees are performing their duties in accordance with published standards and in compliance with corporate requirements

• Uphold safety and operational standards to ensure that all practices meet or exceed regulatory and corporate requirements
• Adhere to and promote the Company's safety initiatives at all times
• Monitor all areas of the OCC in order to ensure compliance with published standards and regulatory requirements and collaborate with departmental leaders to drive improvement
• Foster and maintain a departmental culture that is respectful, supportive and engaging consistent with the Company's Vision and Values

• Ensure the integrity of day-of operations and short-term future operations are maintained through coordination and collaboration with other units within the OCC, including Departure Control, Flight Dispatch, Maintenance Control and Planning, and Crew Scheduling regarding operational matters, including network recovery plans in response to IROPs
• Compile Daily Operations Reports and brief the Manager, Operations Control on any significant operational matters
• Monitor and address issues with on-time performance, operational irregularities and recovery plans
• Provide macro-level operational analysis, mitigating operational conflicts, inefficiencies, or other matters which may affect operations and facilitate in the planning and execution of solutions
• Collaborate with Maintenance Controller/Planner and Flight Dispatch regarding fleet serviceability / reliability and plans to manage restrictive defects, when able
• Liaise with Departure Control regarding aircraft schedules to minimize or eliminate delays, where able
• Maintain a log of relevant operational information on a day-to-day basis
• Maintain short-term future planning schedules and coordinate and record information relative to future operations
• Plan and execute charter flights, as required
• Connect with Crew Planning/Crew Scheduling to ensure adequate crew levels are maintained
• Champion a departmental culture of operational excellence

• Employ industry best practices with respect to day-of operations in order to maximize safety and customer satisfaction, and to uphold and advance the Company's competitive position with respect to Flight Operations
• Liaise with Flight Dispatch, when required, to create workable operational contingencies in response to poor weather / aircraft mechanical situations
• Collaborate with Base Leaders during periods of adverse/abnormal weather, either actual or forecast, to create operational plans that safely maximize customer satisfaction and minimize Company costs
• Carefully manage daily…