Passenger Assistance Manager

Posted Tuesday, January 27, 2026 at 8:00 AM

This is a temporary contract from approx. April - September 2026 to cover a maternity leave

Job Description:

Responsible for supervising all functions of the contracted airline operations, which include, but are not limited to auditing flight paperwork to ensure compliance, and complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Assigns vacant shifts to new hires, participates in employee disciplinary measures and ensures counseling is documented.

Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.

Job Responsibilities:

Establishing shift assignments for both full-time and part-time employees;

Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment

Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;

Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met

Responsible for equipment and ensuring its safe and efficient operating status;

Conferring with other supervisors and managers to coordinate activities with other departments;

Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;

Ability to comply with attendance/tardiness standards.

Able to perform under pressure and within fixed time constraints

Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights

Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags

Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations

Ensure crews are being briefed before flights on positions to take and how the flight will work