Representative, VESSEL Operations

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier. Our values are the beating heart of our business; they are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

The Representative, Vessel Operations is responsible for ensuring effective operations for all vessels and terminals across our Canadian ports. While strictly adhering to vessel and terminal cut-offs, the Vessel Operations Representative creates and provides highly accurate reporting and schedules to various stakeholders both inside and outside the Agency. The Representative provides an excellent customer experience for clients, vendors and colleagues alike in every written and verbal communication.

Increased handling tasks with greater independence; responsible for quality and timeliness of personal work, contributing to projects with guidance and supporting team or organizational objectives.

• Act as a liaison between MSC Agency and terminal
• Ensure required adjustments to vessel and rail planning based on what is actually brought to terminal
• Produce various reports and schedules for internal and external users
• Perform daily cleaning of vessel for rail and terminal
• Carry out Comparative Reports (comparison of physical count at terminal with what is in MSC Link)
• Communicate with Customer Service to verify missing VGM’s
• Request from Equipment Department list of empty containers for repositioning and send to planners with OBL (list of full containers)
• Create, merge, edit and send OBL (list of full containers) to terminal planners with manager approval
• Reconcile any discrepancies between terminal load list and MSC Link
• Dealing with customs and other industry related third parties (agents, planners, depots)
• Create vessel maximum report (snapshot of all Canadian vessels on bookings vs. capacity)
• Create coastal schedule for partner carriers showing cut-offs on MSC vessels
• Compile rail status report indicating containers sitting at rail and units waiting to go on rail
• Create projection report for partner carriers notifying of number of boxes scheduled on MSC vessels
• Export Manual Rail Billing
• Providing full support to other MSC Canada departments which are inquiring for any assistance related to West Coast Vessel Export Ops
• Process IMO (HAZ cargoes) bookings as per MSC procedure in a timely manner
• Send MVC to customers in case of significant change of vessel schedule or port rotation (as per Corporate Ops approval)
• Setting up the routings in the MSC LINK as per Booker’s requests in a timely manner
• Coordinate any vessel schedule change to amend ERD and Cut Off dates
• Setting up Late Gates as per customer requests
• Providing Empty Evacuation plan to terminals as per MSC Equipment figures and to Vessel Planners
• Negotiate and follow up the charges applicable for any containers movement, status change, booking amendment (etc) as per terminal contract agreement

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• Excellent command in spoken and written English, with bilingualism (French and English) preferred
• Ability to work autonomously as well as within a team
• Strong sense of initiative and problem solving skills
• High level of attention to detail
• Minimum of 2 years experience in a similar role
• Experience with documentation for Hazardous goods and CBSA preferred
• Proficiency in Microsoft Office applications, specifically Excel
• Strong communication skills for negotiation and reconciliation

• Flexible health and dental benefits coverage (for all permanent full-time roles)
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles)
• Tailored training program opportunities for employee development
• Employee mentorship, leadership, and assistance opportunities
• Employee referral incentive program
• Community…