Purpose of Position
Provide and coordinate support for Flight Operations, Inflight Services Management and operating crews on an ongoing basis.
Key Responsibilities- Maintain Pilot and Flight Attendant Absence Reports and provide updates to Base/Assistant Chief Pilots, Inflight Regional Manager as well as Inflight Managers.
- Review letters for the AWP (Attendance Wellness Program) program, meet with Chief Pilot, Inflight Regional Manager and/or Inflight Managers to allocate letters.
- Maintain Pilot and Flight Attendant Probation database and coordinate distribution of probation letters.
- Maintain, purchase and distribute uniform pieces (epaulettes, wings, safety vest etc.).
- Act as liaison between Pilot(s)/Flight Attendant(s) and the company regarding the repair of headsets and luggage.
- Coordinate with Flight Standards & Training Admin regarding distribution of training/Jeppesens/company manuals for pilots returning to work.
- Coordinate with terminating pilots ensuring all company property is returned.
- Coordinate and authorize Airport Security Pass documentation.
- Ensure crew rooms are always stocked and tidy.
- Maintain distribution bins and Pilot/Flight Attendant mail folders in crew room.
- Update dept library of COM, AOM's and Jeppesen's with revisions/bulletins/amendments.
- Responsible for ordering supplies for the department.
- Maintain office equipment.
- Responsible for coding, signing and forwarding all department invoices and expenses to Accounts Payable (up to $1000).
- Act as liaison between Account payable and pilot for etrip concerns / and follow‑up.
- Responsible for coding and forwarding to appropriate designate, those invoices & expenses more than $1000.
- Coordinate, track and distribute parking passes and access keys.
- Act as the 'point person' for all Pilot/Flight Attendant inquiries and ensure prompt, accurate follow up via email/phone/in person.
- Contact Pilots/Flight Attendant(s) whose medicals and/or passports are due or overdue.
- Forward training records, medicals and passports to Crew Records.
- Follow up on and correct rejected US per diem account information.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co‑workers and customers.
- Perform other related duties as assigned.
- Applicants for this position must have a minimum Grade 12 education.
- The ideal candidate will have 2‑3 years office administration experience and possess a Certificate/ Diploma in Office Administration.
- The successful candidate must possess excellent problem‑solving and organizational skills and can work well under pressure, meet deadlines and work with minimum supervision.
- This position demands meticulous work standards and exemplary interpersonal skills.
- The incumbent will have a high degree of expertise using all Microsoft Office products.
- Candidate must possess excellent communication skills, both written and oral.
- Aviation industry experience.
Bilingualism (English and French) is a requirement at bases in the province of Quebec.
Benefits of Joining Our Award‑Winning Team- Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
- Secure your long‑term financial well‑being with our competitive, employer‑supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
- Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.
Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America. With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture.
Visit our Company Awards and Recognition page to learn more about the honours we’ve earned.…
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