Senior Operations, Ocean Import

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to Human Resources should you require accommodation during the recruitment process.

Location:

CAN - Vancouver, Melville St

Job Posting

Title:

Senior Operations, Ocean Import

Time Type:
Full Time

Compensation:
Salary starting at $59,000, plus eligible benefits, in accordance with experience and internal equity

DSV encourages a diverse and inclusive workplace. All qualified individuals are welcome to apply, including women, members of visible minorities, aboriginal persons, and persons with disabilities.

The primary function of the Senior Operations, Ocean Import is to process all shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound requirements before or within agreed time frames.

Direct communication with customers, overseas offices, ocean carriers, warehouses and truckers is required.

• Customer & Key Account Ownership
  • Manage high-value or strategic customer accounts directly
  • Lead customer calls or performance reviews for key accounts from an operational point of view
  • Oversee onboarding of new accounts or lanes for existing customers including SOP development and implementation
• Provide feedback on SOP effectiveness and suggest process refinements
• Complex Problem Solving & Escalations
• Strategic Carrier & Lane Management
  • Perform lane analysis to determine optimal routing and carrier selection
  • Negotiate rates (when allowed) or troubleshoot cost-related issues with carriers and vendors
  • Analyze carrier performance and recommend changes or improvements
• Train, mentor, and coach junior or new operators
• Support in Training or guiding junior staff on documentation standards and regulatory changes
• Daily management and coordination of shipments
• Establish and coordinate schedules with carriers and tender shipments
• Create, coordinate country specific documents
• Adhere to all domestic and international shipping regulations
• Track and trace all shipments
• Prepare and publish reports, as requested
• Proactively identify problems and swiftly implement the appropriate solutions
• Confirm rates with carriers
• Responsible for cost containment of shipments, via accounting system
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
• Ensure all DSV KPIs met throughout the movement of the shipment
• Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
• Daily Communication with customers on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution

• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

• A minimum of one to two years international transportation industry experience or
• Education in supply chain logistics, international transportation, or a related field of study.
• CIFFA certificate, an asset
• Dangerous Goods Certification, an asset
• GDP Training, if…