Supervisor Shorex

INTERCRUISES SHORESIDE AND PORT SERVICES works in unison with cruise ship representatives, coordinating a dual-branded operation to deliver a seamless journey between land and ship. We constantly look for open-minded professionals with the drive and passion to deliver our first-class cruise services to clients worldwide.

Candidate will be responsible for the Supervision of the Shore Excursions at the Canada Place Cruise Ship Terminal.
We are looking for dynamic & enthusiastic individuals who can provide quality customer service at each guest interaction.

Prepare for the morning dispatch:

• Checking email for guest counts,
• Filling out the dispatch sheet with the correct bus # and drivers name,
• Making sure you have the correct tour signs with the color sticker the ship is using,
• As well as signs to give to the drivers for the coaches.
• Provide the staff with clip boards and walkie talkies,
• Advise the staff where the need to provide assistance
• Greet the Shorex Ship Staff and get the correct counts and greet the drivers as they arrive.
• Assist with loading the guests on to the correct tour buses
• Mark down times and counts on the dispatch sheet.
• Once all tours have left, you connect with dispatch with your counts and complete the process online

• Be task oriented, a quick thinker, flexible, patient and team player
• Excellent Customer Service - courteous to guests
• Minimum 18 years old
• Willing to work a flexible schedule to include weekend and holidays