Call Centre Booking Agent

Transdev Canada is hiring a Call Centre Casual Booking Agent for our Cloverdale location.

You will be responsible for communicating with drivers, staff, and passengers while maintaining a high standard of safety, ensuring all interactions and bookings prioritize the well‑being of everyone involved.

• Communicate with drivers, passengers and staff via radio or other required communication devices in the English language.
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff as appropriate.
• Utilize the Trapeze PASS program.
• Assign trips to appropriate routes.
• Arrange for alternate or auxiliary transportation as required.
• Track and record daily driver/route activities including daily trip edit.
• Respond to customer, passenger and vehicle incidents.
• Communicate with operations staff regarding scheduling or passenger issues.
• Process live same‑day trip changes as required.
• Complete daily dispatch paperwork to include dispatch logs, mileage reports, road call reports and other required reporting as needed.
• Troubleshoot problems with drivers, reservations information and trip assignments.
• Open and/or close facility as per First Transit policy, depending upon work shift.
• Other related duties as required.

• Competitive hourly pay of $35.63.
• A clean and positive work environment.
• Career advancement opportunities due to a strong presence across North America.
• The ability to have a positive social impact by operating sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

• You have one year of recent experience with dispatching and/or driving (preferred).
• You have strong knowledge of Vancouver area, surrounding municipalities and local neighborhoods (preferred).
• You possess the ability to read, write and speak English.
• You have the ability to communicate effectively and work with all departments and staff.
• You are capable of working independently within a team environment.
• You possess the ability to deal politely with the public.
• You are able to plan ahead and schedule work.
• You have the ability to anticipate problems, delegate tasks and make decisions under pressure.
• You can concentrate and focus on duties in busy and noisy environments.

• This is a casual, unionized position located in Cloverdale, BC.
• Pre‑scheduled based on seniority.
• Casual availability.
• Possibility of 3-4 shifts per week, 8 hours.
• Call in day of shifts.

You will be required to complete three computer‑based tests assessing your proficiency in:

• the Microsoft Office Suite and your knowledge of the Vancouver Mainland area;
• your logical and analytical skills;
• a personality assessment.

Duration for those tests is 1 hour, followed with CRC.