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Operations Specialist; RMA & Warehouse

Job in Vancouver, BC, Canada
Listing for: BlackboxMyCar
Full Time position
Listed on 2026-02-01
Job specializations:
  • Warehouse
    Operations Manager
Job Description & How to Apply Below
Position: Operations Specialist (RMA & Warehouse)

Established in 2012, Blackbox My Car  is the largest distributor of dash cams in North America. We partner with the best-in-class manufacturers to bring top-quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions.

About the Role

We are looking for a hands-on Operations Specialist to support our RMA (Returns & Refurbishment) and Warehouse operations. This role is ideal for someone detail-oriented, tech-curious, and comfortable working with both physical products and operational systems.

Approximately 85% of the role will focus on RMA and refurbished operations
, with the remaining time supporting warehouse activities as needed.

Key Responsibilities Warehouse & Fulfillment
  • Picking and packing orders
  • Order fulfillment and kit assembly
  • Inventory control and physical counts
  • Process, inspect, and test product returns and repairs
  • Refurbish and restore electronics to a sellable condition
  • Maintain accurate records of RMA transactions and refurbished units
  • Enter and analyze data to identify trends in RMA requests
  • Collaborate with technical support to resolve product issues
  • Communicate with Customer Service regarding RMA statuses and inquiries
  • Coordinate with vendors on repair orders
  • Work with online marketplace teams on inventory levels, listings, and pricing of refurbished products
General Support
  • Assist in improving RMA processes to increase efficiency and customer satisfaction
  • Support other departments as needed (e.g. coverage during absences or peak periods)
What We’re Looking For
  • Ability to type at least 55 WPM
  • Experience with e-commerce platforms (Shopify, Amazon, or similar)
  • Experience with inventory management systems
  • Strong attention to detail and organizational skills
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