Program Assistant - Community and Continuing Education

Clark College is currently accepting applications for a 75% Full-Time Equivalent (FTE) permanent, overtime eligible, Classified Program Assistant to work 30 hours a week. This position supports the Community and Continuing Education (CCE) department which is located at the Clark College Columbia Tech Center location. The work schedule for this position will be Monday through Thursday hours scheduled between 8:30am and 4:30pm.

This position is benefits eligible. This position will be in person and report to the Director of Community, Continuing Education, and Customized Training.

This person works as part of the CCE team and must have excellent communication and customer service skills.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

• Assists with providing information to students, program participants, instructors, staff, and the public, regarding programs, courses, registration, fees, schedules, policies, and procedures.
• Respond to telephone, voicemail, email, and in-person inquiries; research and resolve routine questions and registration issues; and refer individuals to appropriate campus departments or resources when necessary.
• Perform student registration and related data-entry activities. Interpret and explain established program policies and procedures and maintain effective working relationships with campus departments, instructors, students, community members, and outside agencies.
• Perform detailed technical and clerical work accurately while managing multiple priorities and deadlines.
• Support the Community and Continuing Education class program and related administrative and operational activities
• Maintain accurate records and use databases, spreadsheets, and specialized program systems.
• Assist program staff with daily, quarterly, and special projects and assignments related to operations.
• Apply program-specific knowledge and interpret and communicate established policies and procedures.
• Provide accurate, professional customer service and communicate effectively with students, staff, instructors, and the public.
• Coordinate and administer testing operations, including candidate admissions, exam proctoring, testing security, documentation, incident reporting, and preparation of testing facilities, equipment, and materials.
• Perform related duties as required.

Candidates will be evaluated based on application materials, and personal interview(s), and will be required to demonstrate competencies in the following areas:

• High school diploma, GED or equivalent.
• One (1) year of experience in an office or customer service setting.
• Experience utilizing Microsoft Office Suite, Teams, and Zoom.
• Excellent written, oral, and interpersonal communication skills and the ability to effectively communicate with diverse groups and individuals.

• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.

• Clark College promotes work/life balance for employees.
• McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
• Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
• Campus bookstore offers snacks, apparel, and specialty supplies.
• On-campus early childhood education care program (pending registration and availability).
• Gym and recreation facilities available for membership.
• Clark promotes wellness with a variety of different workshops and events.