Lead Revenue Agent – Vancouver

During the first few months, you will receive hands‑on training in the office, although telework may also be available. The details will be worked out between you and your supervisor.

The ideal candidate will possess the skills necessary to train and lead new and journey‑level agents in mainstream programs while reviewing case work of all staff and making recommendations for action. Duties also include identification, investigation, and recovery of taxes not previously known to the department. The Lead Agents will work complex delinquent accounts that commonly involve taxpayers who are reluctant to furnish information and may conceal or undervalue assets, income, and tax liabilities.

In the absence of the supervisor, this position will become the acting supervisor. In this role, you will gain experience in assisting with the hiring of new staff, carrying out training plans as provided by your supervisor, and evaluating the progression of training.

Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal style summaries, and to educate taxpayers who may be confused, upset or uncooperative on their filing requirements, payment obligations, and departmental processes – with a strong emphasis on effective professional telephone communication.

Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer’s ability to pay, and recommend resolution options - supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data.

Progressive experience using investigative research tools, online databases, and third‑party information sources to locate individuals and assets, validate taxpayer information, and support compliance actions such as warrants, seizures, and summonses.

Proven ability to interpret and apply complex state tax laws, rules, policies, and legal documents (such as RCWs, WACs, ETAs, WTDs, and orders of determination) when resolving compliance issues, negotiating payment plans, and educating taxpayers on their registration and reporting requirements.

Demonstrated skill in conducting structured interviews and gathering information from individuals who may be uncooperative, evasive, or distressed, including the ability to ask direct, logically ordered questions and document findings accurately.

Demonstrated ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required.

Demonstrated ability to work independently under general supervision while organizing and prioritizing a high-volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions.

Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback.

Demonstrated ability to operate effectively in both office and field environments, including the ability to conduct in‑person visits, carry out tasks in varied physical settings, and communicate clearly in person and by phone for extended periods.

Progressive experience using computer systems…