Leisure Travel Advisor; Part-time

Overview

CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team is the key to our success. We offer a balanced mix of benefits and programs as part of our total rewards package, including competitive pay, benefits and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. Our comprehensive benefits package includes medical, dental, vision, life, and disability insurance, voluntary programs (critical illness, hospital, and accident), health savings accounts, flexible spending accounts, and a 401(k) retirement plan.

Full-time employees working at least 30 hours per week are eligible to participate in benefits and paid leave programs. We pride ourselves on a collaborative work environment and a culture aligned with our mission to provide value to the members of the Seneca Nation.

CI Azumano is seeking a Part-Time Travel Advisor in Vancouver, Washington. This position will service CI Azumano's vacation clients by planning, arranging, and securing vacation reservations with airlines, car rentals, hotels, preferred tours, and cruise lines.

Basic Qualifications:

• 2+ years of agency experience
• Excellent sales skills
• Experience with GDS, CRMs and Microsoft applications

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Strict adherence to the sales process by securing reservations with preferred air, tour and cruise providers using instructed software. GDS system (Apollo), CRM system (Client Base), and various approved online booking engines. Meets or exceeds sales productivity level as established by branch manager after training.
• Record and track all client data and travel purchases in Client Base. Invoice and record client funds in the CI Azumano accounting system in a timely manner via Client Base.
• Proactively market new travel offers to existing clients. Ensure client profiles are complete in Client Base and keep profiles updated for accuracy.
• Serve as a resource for travelers during the sales process, prior to travel, and post-travel.

To perform the job successfully, individuals should demonstrate the following competencies:

• Technical competencies after training:
• Intermediate to high level of understanding of Client Base CRM software
• Intermediate to high level of understanding of internet browsers and booking engines
• Intermediate to high level of understanding of Microsoft Outlook, Word, Excel, and Teams
• Sales Skills - Proactively offers travel options, upsells when appropriate, and markets future travel products using Client Base
• Problem Solving, Customer Service, Interpersonal Skills, Oral Communication, Teamwork
• Planning/Organizing, Professionalism, Quality, Quantity, Attendance/Punctuality, Dependability

• High school diploma or GED; or 1-3 years related experience and/or training; or equivalent combination
• Language and writing skills to read and comprehend instructions, contracts, and correspondence; ability to write simple correspondence
• Written Communication, Mathematical Skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made. The role frequently involves talking, listening, and sitting; occasional standing, walking, or lifting up to 10 pounds. Vision requirements include close, color, peripheral, depth perception, and the ability to adjust focus.

The projected compensation range for this position is $21 - $25 USD per hour. Salary is based on location, experience, skill set, performance, and other factors.

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information, veteran status, or other protected status. Veterans are encouraged to apply. This policy applies to all terms and conditions of employment and prohibits retaliation for exercising EEO rights.