Service BDC

Schedule:

Rotating Sunday-Saturday, 9 am-6 pm.

Rate $19.00 to $24.00 DOE

Summary:

Call Center Professionals should enjoy building great relationships and excel at recommending integrity-needed items to our valued guests over the phone. Have great time management skills and efficiency at answering multi-line phones.

Job Duties:

Answer inbound calls by the second ring Return emails, texts, and voicemails within the hour Conduct outbound calls after 9 am daily Schedule a minimum of 22 appointments daily Facilitate a minimum of 100 calls consisting of inbound and outbound daily Present and sell PPM products a minimum of 10 times monthly Complete assigned weekly outbound list Triage scheduling appointments for Express, Repair, Rental, and Reconditioning teams Confirm and correct client demographic information, including the addition of email and cellular information Confirm transportation for each appointment Present recommended products and services Utilize Shop Key platform, Parts Department & Lead Technicians to create quotes Cross-train to cover in Shuttle & Rental Departments

Qualifications:

Proven work experience as an Appointment Setter or similar role Strong customer service orientation Ability to multitask and prioritize tasks Flexible and adaptive to changing situations Attention to detail and accuracy Ability to work independently and in a team Top-notch verbal, written, and interpersonal skills Outstanding listening skills and attention to detail Excellent phone etiquette A professional and courteous disposition Persuasive and results-oriented A high school diploma or equivalent is preferred At least 2 years of experience in appointment scheduling Proficiency in MS Office Suite Excellent organizational and communication skills Knowledge of relevant scheduling software