CSR, Customer Service​/HelpDesk

Mr. Electric of Clark County Vancouver, Washington, United States

Mr. Electric of the Pacific Northwest has proudly served our communities for more than 20 years. As a veteran-owned Neighborly franchise and one of the top-performing Mr. Electric locations in the country, we are committed to delivering a premium, five-star experience to every customer we serve.

We are a growth-minded company that believes our success begins with our people. We work hard to create opportunities for every team member to develop professionally, reach personal goals, and build a meaningful career—while still protecting a healthy work-life balance.

Our core values are the foundation of everything we do. We strive to Live R.I.C.H. by demonstrating Respect, Integrity, Customer Focus, and Having Fun in the Process. These values shape how we serve our customers, support one another, and grow as a team.

As we continue expanding, we are looking for the next rock stars who want to grow with us, contribute to a winning culture, and help us continue raising the standard for electrical service throughout the Pacific Northwest.

The Customer Service team is the heart of the business and a central part of the Mr. Electric customer and field experience. Just as the heart keeps blood moving throughout the body, the CSR helps keep customers, Service Professionals, information, communication, and operational activity moving throughout the business. The CSR connects the customer to Mr. Electric, supports the field team throughout the service journey, and helps ensure the right information reaches the right people and systems at the right time.

The purpose of this role is to create a five-star customer journey from the first interaction through completion of the opportunity while helping the field team stay informed, supported, and productive.

CSRs answer and make customer calls, respond quickly to new opportunities, book qualified customers, maintain accurate information in Service Titan, support Service Professionals in the field, assist with Live Close, provide backup dispatch coverage, and manage assigned administrative, reporting, automation, and AI-supported workflows.

Create an exceptional customer experience while helping the entire service operation run smoothly.

The CSR is responsible for taking excellent care of customers, maximizing qualified booking opportunities, supporting the field team, maintaining accurate operational information, and helping ensure the right information reaches the right people and systems throughout the business.

Represent Mr. Electric's Live R.I.C.H. values — Respect, Integrity, Customer Focus, and Having Fun — in every customer, Service Professional, and team interaction.

Treat people with professionalism and respect, communicate honestly, take ownership of the customer experience, follow through on commitments, and contribute to a positive team environment.

Provide warm, professional, and confident customer service through inbound and outbound calls, text messages, email, and other approved communication channels.

Understand the customer's needs, ask the appropriate questions, accurately identify the opportunity, explain the Mr. Electric service experience, overcome reasonable objections, and confidently guide qualified customers toward scheduling service.

Maintain an 85% or greater qualified booking rate while minimizing avoidable cancellations and reschedules
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Use approved Mr. Electric language, scripts, policies, and service standards while keeping each interaction natural, helpful, and…