Practice Manager of Operations

Practice Manager of Operations

Heartland Dental, a leading Dental Support Organization, is seeking a Practice Manager of Operations for Willow Grove Dental Care to partner with the Doctor and support team in delivering exceptional patient care.

Heartland Dental provides supportive leadership, a culture of learning, and encourages a patient‑first approach. We grow leaders who support the business needs and foster a strong team‑building culture.

• Strive toward mastery by prioritizing and completing all PMO training.
• Develop and pursue annual top 10 business goals and 16 personal development goals.
• Ensure Doctors and team goals are achieved through servant leadership.
• Attend Bell Leadership Training every 18‑24 months.
• Support the Doctor‑Led, Hygiene‑Driven, Operations focus philosophy with synergy meetings monthly, team meetings weekly, and strong morning huddles.
• Focus and prioritize team efforts to support Doctor achieving their Top 10 Professional goals.
• Create alignment with Doctor through daily one‑on‑ones, morning huddles, and weekly touch points.
• Act as a business partner for the Doctor, collaborating on quarterly and annual financial goals.
• Assist Doctor with CE scheduling via Education and Leadership programs.
• Understand DMP benefits and metrics, and help Doctor monitor progress.
• Identify and support future team growth by selecting candidates who are an 80% match.
• Partner with Doctors to identify skills needed for open positions and assemble a proper selection team.
• Onboard new team members in partnership with recruiting and support office.
• Support team members in prioritizing and planning training via Core Essentials and beyond.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Continuing education opportunities to develop full potential and act as a true business partner.
• Access to an expansive network of mentors and networking opportunities.
• Top‑quality technology to assist in daily responsibilities and deliver efficient care.

• Unique community‑based office thriving on collaboration, communication, and community.
• Seeking a strong leader with prior dental experience.

• Associate’s or Bachelor’s degree or 3–5 years of leadership experience (e.g., office, hospitality, retail, banking, medical).
• Experience working in a fast‑paced, customer‑centric environment.
• Analytical skills to identify problems and trends, and develop effective solutions.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy and maintain patient confidentiality and team ethics.

• 1+ years in a dental or medical setting.
• 1+ years with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

• Ability to perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person when conditions allow) periodically throughout the year.
• TB test required for all new hires in dental office positions (not required in FL & TN).

As the largest and fastest growing Dental Support Organization, Heartland Dental serves over 2,300 doctors in 38 states and 1,400 offices. We are committed to living our core values that promote diversity and inclusion. All employees and applicants enjoy protections under federal, state, and local laws that provide equal opportunity in employment.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.