KC Slot Floor Supervisor

Oversee Slot Attendants on a specific shift including procedural and regulatory compliance, with emphasis on Team Member development and guest satisfaction. Ensure slot machines are monitored on a continual basis for full capacity operation.

• Ensure compliance with Kalispel Tribe of Indians – State of Washington Gaming Compact, Internal Controls, NIGC regulations and Kalispel Casino Policies and Procedures.
• Promote player’s club card usage by offering new member signups and card reprints for existing player’s club members.
• Assist with non-alcoholic beverage service as needed.
• Communicate accurate knowledge of casino promotions and property-wide events to guests and players.
• Apply positive communication and interpersonal skills with guests, (internal and external) at all times.
• Observe and maintain contact with patrons and render assistance as necessary.
• Initiate notification, verification and assist with jackpots and hand pays accordance with current Kalispel Casino gaming regulations.
• Celebrate all winnings with the player creating a lasting and special moment for them.
• Contact required personnel for malfunctions requiring technician assistance.
• Maintain excellent grooming and personal conduct according to Kalispel Casino Standards.

• Monitor and correct minor machines malfunctions, including changing paper and Bill Validator Jams as well as completion of Machine Entry Access Logs.
• Evaluate Slot Attendant performance, issuance of formal evaluation forms, including improvement plans and follow up sessions.
• Ensure the highest possible standards of guest satisfaction.
• Maintain Team Member relations in a fair and equitable manner in an environment conducive to that goal.
• Take charge during assigned shift and is available to give advice and direction to the Slot Attendants.
• Department conduit for information traveling up and down the Slot department organizational structure.

• Assist Slot Operations Manager in interfacing with other departments to facilitate guest service.
• Assist Slot Operations Manager in the daily activities of the Slot department.
• Coach’s others in an effort to correct substandard performance.
• Assist in maintaining slot floor security by notifying appropriate personnel of any suspicious activity.
• Prepare floor schedules and breaks.

• Ensure control/protection of company assets.
• May be required to assist in conducting investigations into resolution of variances to ensure compliance with Kalispel Casino policies and Team Members integrity levels.
• Assist Slot Attendants in maintaining a clean gaming floor.
• Available and willing to work any changes in hours deemed necessary for business levels.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Board Hearing.
• Perform all other duties as assigned by the Slot Operations Manager.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Assist the Slot Operations Manager in supervising the Slot Attendants. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

• May be required to be a panelist for Internal Review Hearings.
• This job description does not list all duties of this position. You may be instructed by management to perform other duties as assigned.

• High School diploma or GED.

• One year of slot experience or one year of supervisory experience in a customer service-oriented…