Loan Servicing Rep

Responsible for any and all entry level tasks related to the servicing of a loan to include adherence to all company policies, compliance with federal regulations and investor guidelines.

The salary for this role will be between $19 and $27 an hour. The specific salary offered will depend on several factors including but not limited to applicant’s skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.

• Board Consumer/HELOC loans to the Core Banking system ensuring complete and accurate setup of loan terms, payment schedules, rates and collateral in alignment with documentation and Bank standards.
• Board Business Banking and Commercial loans, often basic to moderate in nature, to the Core Banking system ensuring complete and accurate setup of loan terms, payment schedules, rates and collateral in alignment with documentation and Bank standards.
• Board and service purchased and/or servicing purchased loans basic in nature (NOAH, WCRA) to the Core Banking system ensuring Bank standards.
• Perform daily loan maintenance, process payments and reconciliations.
• Prepare and process payoffs of loans basic to moderate in nature.
• Process boarding, incoming and outgoing payments and maintenance of the Contract Servicing process.
• Provide responsive customer service to internal and external clients, resolving inquiries with professionalism and problem-solving skills.
• Review reports and balance general ledgers basic to moderate in nature.
• Completes administrative functions including mail processing, supply ordering and other departmental support tasks.

• Participate in and complete training objectives with passing scores.
• Follow all Riverview Bank policies and procedures
• Other duties as assigned.

• Daily contact with the Supervisor/Manager to receive direction and interpretation of existing and new procedures.
• Daily contact with loan officers, processors, and other Loan Servicing personnel to provide information and assistance with any loan servicing needs.
• Occasional contact with representatives of businesses who provide necessary confirmation, documentation, etc., of various types of loan related information (i.e., appraisers, title and credit companies, real estate agencies, and various government agencies).

To perform this job successfully requires a basic level problem solving skills to perform all essential duties. The requirements listed below are representative of the knowledge, skill, and ability required to complete basic servicing tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); and one year of related experience or a combination of education/experience

• Basic knowledge of basic servicing functions, related regulations (CRA, HMDA, RESPA, etc.).
• Basic knowledge in computers, Excel, Word, and Outlook applications. Ability to understand components of loan operations programs/software such as core and internet based applications.
• Ability to work with limited guidance to ensure specific tasks are completed within quality and time standards.
• Ability to present factual information and respond to questions from internal and external customers in a professional manner.
• Ability to solve practical problems and deal with a variety of variables in standard situations.
• Ability to follow a variety of instructions furnished in a written and/or oral…