Patient Access Representative - Admitting

Patient Access Representative – Admitting

Salary range: $22.61 – $33.94. Full‑time, 1.00 FTE, variable position.

Assists in coordinating activities between scheduling, insurance verification, pre‑certification and acts as a clinical liaison with physician practices interacting with pre‑visit services.

• Pre‑registers/registers patients and collects patient demographics and financial data, using varying methods including mobile cart.
• Collects patient balances, co‑payment, co‑insurance or other payment types.
• Verifies insurance coverage, ensures all requirements are met, and obtains prior authorizations or referrals as needed before patient arrival.
• Responds to customers’ inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, which may include reminder calls and calling all referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

Education

• High School Diploma preferred or equivalent.

Experience

• Minimum 1 year required:
  Medical office or related customer service experience.
• Preferred:
  Experience with Microsoft Office applications (Word, Excel, Outlook).

Skills

• Demonstrated knowledge of medical terminology and CPT/ICD-10 coding (preferred).
• Knowledge of insurance processes and regulations (preferred).
• Must manage conflict effectively and professionally (required).
• Excellent time‑management skills, meeting time‑sensitive deadlines (required).
• Good customer service and interpersonal skills (required).

• Consistently operates computer and other office equipment.
• Exert up to 10 pounds of force occasionally or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Sedentary work.

Peace Health offers a comprehensive total rewards package including medical/dental/vision coverage, 403(b) retirement plan with employer match, paid time off, employer‑paid life and disability insurance with optional buy‑up coverage, tuition and continuing education reimbursement, wellness benefits, and expanded EAP and mental health program.

EEO affirmative action employer/ Vets/Disabled in accordance with applicable local, state, or federal laws.