Certified Medical Assistant​/Front Desk

POSITION TITLE:

Certified Medical Assistant/Front Desk DEPARTMENT:
Health and Human Services (HHS) – Opioid Treatment Program (OTP)

LOCATION:

Vancouver, Washington

REPORTS TO:

Clinic Director STATUS:
Hourly;
Full-TimeWAGE RANGE: $27.15 - $31.25 per hour CLOSING DATE:
Open Until Filled (First Review 10/21/2026)

SCHEDULE:

Tuesday–Friday: 6:30 a.m.–3:30 p.m. Saturday: 6:45 a.m.–1:00  November, the schedule will be Monday, Tuesday, Friday: 7:00 a.m.–3:30 p.m.;
Saturday
- Sunday: 5:45 a.m.–2:15 p.m.
*** If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered a preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes a Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.
**
* Position Summary:

Serves as a compassionate and supportive presence for patients undergoing treatment for opioid use disorder. Combines front-line administrative support with patient care responsibilities, helping patients access essential services while contributing to a respectful, team-based clinical environment focused on empathy, respect, and patient-centered values. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe and of the HHS department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

Serves as the face of the clinic to all patients and visitors, in the role of receptionist.

Answers calls politely and professionally; refers calls to appropriate staff or takes messages; sets or clears call forwarding when necessary; checks for messages with the "on-call" person or answering machine each morning.

Performs clerical, receptionist, and communication functions for the clinic as required.

Conducts patient registration functions, including entering referral data, income verification, and insurance data, and ensuring data remains up to date over time.

Schedules new and returning patients with appropriate staff; maintains schedule book accurately; and records patient attendance, "no-shows," and cancellations.

Participates in staff meetings and collaborates with other administrative staff as required.

Maintains a professional and congenial attitude toward coworkers, patients, agencies, and members in the community.

Uses appropriate technology to accomplish job functions; understands and utilizes available technology such as customer service, communication, and data-gathering tools.

Manages inventory of office supplies; alerts Clinic Director to supply needs and orders supplies with authorization.

Assists patients enrolling in Medi-Cal.

Develops and works with agencies and service providers to facilitate coordination and information sharing; provides support services as applicable.

Provides transportation support, housing referrals, and PCP and specialty care coordination.

Serves as Emergency Room liaison.

Coordinates with jail and probation officials.

Participates in health fairs, community events, and other events where the target population gathers.

Maintains a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.

Establishes and maintains positive working relationships with current and potential referral sources.

Maintains comprehensive working knowledge of community resources and assists patients in accessing community resources.

Develops, creates, and maintains a resource file of available social service agencies and assistance providers in the target area for use in referring customers for needed services.

Collects body fluid samples…