Manager; Captain

El Gaucho Vancouver is seeking a passionate hospitality leader to join our Fine Dining Manager (Captain) role. This rare opportunity is perfect for a service professional who believes that true hospitality is an art form creating memorable moments that guests treasure long after they leave our dining room. As our Fine Dining Manager (Captain), you'll be the heart of our hospitality experience a gracious host who anticipates guests and creates an atmosphere where every guest feels genuinely welcomed and cared for.

You'll lead by example, overseeing multiple server sections while fostering a culture of warmth, professionalism, and genuine service excellence.

Beyond operational management, you'll be a hospitality ambassador, ensuring that every interaction from the moment guests arrive to their final farewell reflects our commitment to making our guests feel special.

Your primary mission: ensure every guest experience is positive, seamless, and unforgettable.

• Create exceptional hospitality moments through attentive, personalized service
• Lead and inspire your service team to deliver genuine hospitality
• Build lasting guest connections through memorable dining experiences
• Resolve guest concerns with grace, empathy, and swift solutions
• Champion our commitment to elevated service at every touchpoint

• 3-5 years restaurant management experience, preferably fine dining
• Proven operational leadership in high-pressure environments
• Expert knowledge of food, wine, and spirits
• Strong financial management skills (forecasting, cost control)
• Exceptional multitasking and communication abilities
• Meticulous attention to detail
• Exceptional dining etiquette and service standards

• Genuine passion for creating memorable guest experiences
• Natural warmth and ability to connect with the team and guests
• Hospitality-first mindset
• Grace under pressure while maintaining genuine care for guests
• Leadership style that inspires team members
• Intuitive understanding of what makes guests feel truly welcomed and valued

• Competitive Compensation & Benefits:
• Competitive wages with growth potential
• Comprehensive health benefits (Medical, Dental, Vision)
• 401(k) with employer matching (after 1 year)
• 10 days paid time off in your first year
• Family meals and in-house dining account
• Pet insurance and Employee Assistance Program

We also value our employees experience and are closed (without pay) on Sunday and Mondays and certain holidays, except for special engagements.

Note:

Final candidates will be required to complete and pass a background check prior to job offer.