Specialist IT Onsite Support

IT On-site Support Specialist

At North Sky Communications, LLC, as an IT On-site Support Specialist, you will work in a collaborative environment, managing IT inventory, supporting end users, and maintaining our technology infrastructure.

Discover a more connected career

We are seeking a motivated Entry Level IT Support Specialist to join our growing technology team. This position offers an excellent opportunity for someone looking to launch their career in information technology while providing hands‑on support to our organization. This position is on‑site and Monday through Friday standard business hours.

Connecting You To Great Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What You’ll Do Inventory Management

• Maintain accurate records of all IT equipment including computers, mobile devices, software licenses, and peripherals
• Track asset life‑cycle from procurement through disposal
• Coordinate equipment deployments and returns
• Generate inventory reports and maintain documentation

Desktop Support & Troubleshooting

• Provide technical support for Windows and iOS environments
• Diagnose and resolve hardware and software issues
• Install, configure, and update applications and operating systems
• Support printer setup, driver installation, and connectivity issues
• Document support tickets and maintain resolution records

iOS Device Support

• Configure and troubleshoot iPhone and iPad devices for business use
• Assist with mobile device management (MDM) enrollment
• Support iOS app installation and configuration
• Provide training and guidance on iOS productivity applications
• Coordinate with mobile carriers for device activations and plan changes

What You’ll Need

• To be 18 years of age or older
• Authorization to work in the United States for this company
• 1-2 years of hands‑on desktop troubleshooting experience
• Demonstrated experience with Windows and iOS operating systems
• Previous experience in a customer service or technical support role

Technical Skills

• Advanced Microsoft Excel proficiency including:
  • Complex formulas and functions (VLOOKUP, INDEX/MATCH, SUMIFS)
  • Pivot tables and data analysis
  • Macro creation and automation
  • Data visualization and charting
• Strong knowledge of iOS devices and ecosystem
• Basic understanding of network protocols (TCP/IP, DNS, DHCP)
• Familiarity with Active Directory and user account management
• Experience with remote desktop tools and ticketing systems

The wage range for Specialist IT Onsite Support is $24.00 - $26.00.

Why grow your career with us

Your career here is more than just a job — it's your pathway to opportunity. Our hands‑on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety‑first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together

Our company is an equal‑opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Telecommunications

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