Operations Analyst

Base pay range

$36.91/hr - $52.74/hr

ACS Professional Staffing is looking for an employee to work on-site with our client. This Operations Analyst 2 will support reliability compliance and information governance by monitoring security programs, serving as the primary contact for compliance processes, and drafting procedures aligned with NERC CIP and NIST standards. Responsibilities include coordinating audits and data calls, managing records per INFOSEC/IGLM, facilitating risk management frameworks, and providing technical writing and analysis.

Candidates should have expertise in cybersecurity practices, regulatory standards, SharePoint/Visio, and hold CISSP and ITIL certifications. This full-time position is located in Vancouver, WA.

• Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, Hospital Indemn, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Other benefits include the following: Calm App, Life Balance Discount Program

• Reliability Compliance:
  Provide monitoring, review, analysis and support for the J-OT Security and Compliance program; assessing that compliance evidence is reliable, consistent, and useful and provide recommendations as requested. Analysis includes identifying and providing recommendations on potential impacts to Transmission programs and processes.
• Act as the primary point of contact (POC) for processes for the J-OT Security and Compliance program and sub-programs as assigned to include:
  Respond to phone/email incoming compliance questions based on process documented solutions available. Assist stakeholders with process questions and/or training as needed. Alert manager of any noted concerns or potential issues.
• Assist in drafting solutions, processes and procedures required to achieve and sustain NERC CIP reliability compliance for the Control Center and Field programs.
• Provide support for Transmission audits by providing data call response coordination, data gathering, and technical writing.
• Provide quality assurance support to help the organization adhere to established compliance standards and guidelines; alert manager of any noted concerns or potential issues.
• Draft processes and procedures to support NERC Mandatory Reliability standards and DOE NIST/FISMA security controls implementation.
• Assist in development of training materials and job aids to support above.
• Assist in development of documentation necessary for reporting and audit requirements.
• Support JTO staff with cyber security reviews and analysis as requested by management.
• Information Quality Control and Stewardship:
  Mark documents and maintain filing system(s), files, emails and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a need to know). Mark and maintain all official records in accordance with INFOSEC and IGLM standards and procedures. Validate official records are accurately maintained for auditing purposes.
• Review business processes for maintaining information quality control and quality assurance and provide gap analysis for those processes. Provide recommendations to manager on alternative changes in processes and procedures to address such gaps.
• Draft, prepare, and maintain performance metrics on the quality of key business information.
• Facilitate Risk Management Framework and supporting inputs, processes, documentation, and training materials; communicate options and recommendations to SMEs and management to solicit feedback and further course direction.
• Draft and prepare briefings, as requested, to staff and managers on information quality to raise awareness and transfer knowledge on information quality fundamentals and/or best practices, and services.
• Data Call and Survey Coordination:
  Provide data call and industry survey support for the Transmission organization:
  Review and analyze existing documentation. Evaluate new or changing requirements. Draft Transmission responses for manager review and approval. Organize, monitor, analyze, evaluate and provide recommendations on quality and performance pertaining to current data call artifacts collection and processes. Work with internal business stakeholders and facilitate gathering and analyzing information using standard tools and approaches and provide recommendations to include:
  Clarifying business operations and functions. Documenting and mapping current and future states. Identifying and evaluating solution alternatives and providing weighted recommendations. Drafting associated processes and procedures for management approved direction.

• A degree in Organizational Management, Business Administration,…