Technical Implementation Manager III
Job in
Vancouver, Clark County, Washington, 98662, USA
Listed on 2025-12-27
Listing for:
ZoomInfo
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
IT Consultant, Cloud Computing, Technical Support, Systems Analyst
Job Description & How to Apply Below
Technical Implementation Manager III – Zoom Info (USA, hybrid).
What You’ll Do:- Advanced Technical Expertise
- Lead complex, enterprise-level implementations as a senior member of the Zoom Info Integration and Implementation Team, providing expert guidance and strategic support to high-value clients during the deployment of Zoom Info product solutions within their internal systems.
- Maintain expert-level understanding of application integrations within CRM/MAT environments, including Salesforce, Marketo, Hub Spot, Eloqua, Microsoft Dynamics, Zoom Info platform, and emerging solutions.
- Client Engagement & Consultation
- Engage in strategic dialogue with C-level executives, IT leaders, and technical stakeholders to customize Zoom Info Integration implementations that align with enterprise business objectives and technical roadmaps.
- Provide consultative guidance on best practices, optimization strategies, and scalability considerations for long-term success.
- Advanced Problem Resolution
- Deploy expert-level troubleshooting and diagnostic skills to resolve complex technical issues across integrations and platform solutions.
- Conduct a root cause analysis for systemic issues and develop preventive measures to enhance overall solution stability.
- Identify, document, and escalation product defects and enhancement opportunities to Product Development and Engineering teams, providing detailed technical specifications and business impact assessments.
- Cross-Functional Leadership & Mentorship
- Train, mentor, and coach Level One and Level Two Implementation Managers, fostering the development of technical skills and the adoption of best practices.
- Collaborate with and provide technical leadership to Sales, Client Support, QA Engineering, and Product Management departments on complex client scenarios.
- Technical Thought Leadership
- Conduct high-level technical discussions on advanced topics, including email protocols, OAuth/SSO setup, data transformations, CRM workflows, automation frameworks, and enterprise process design with both internal and external stakeholders.
- Serve as a subject matter expert for emerging technologies and integration patterns.
- Perform a wide variety of complex professional tasks requiring exceptional creativity, strategic thinking, and technical innovation.
- Proactively identify opportunities to enhance implementation processes, tools, and client experiences.
- Stay current with industry trends, emerging technologies, and competitive solutions to maintain Zoom Info's technical leadership position.
- Advanced Technical Expertise & Certifications
- 5+ years of hands‑on experience with technical CRM, Marketing Automation implementation, and/or Sales Acceleration platforms in enterprise environments.
- Advanced certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder), Marketo Certified Expert, Hub Spot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics certifications are strongly preferred.
- Deep technical proficiency across multiple platforms with demonstrated ability to architect complex, multi‑system integrations.
- Strategic Client Partnership & Leadership
- Proven track record of managing high‑value, enterprise‑level client relationships with exceptional customer service and consultative skills.
- Ability to communicate complex technical concepts with accuracy, empathy, and clarity to diverse audiences, including C‑suite executives, IT leaders, and end users.
- Experience leading client workshops and technical discovery sessions.
- Demonstrated ability to build trust and credibility as a strategic technical advisor.
- Expert Problem‑Solving & Technical Acumen
- Exceptional capacity to quickly master complex technical infrastructure, emerging technologies, and advanced troubleshooting methodologies.
- Proven expertise in root cause analysis, systems thinking, and developing innovative solutions to novel technical challenges.
- Strong analytical skills with the ability to research, diagnose, and resolve sophisticated integration issues independently.
- Demonstrated experience mentoring and developing junior team members, fostering a culture of continuous learning and technical…
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