IT Operations & Systems Administrator

IT Operations & Systems Administrator

Pacific Lifestyle Homes

Pacific Lifestyle Homes is a two‑time recipient of the Building Industry Association “Builder of the Year” award and the National Housing Quality Gold Award. We are committed to building better lives through the construction of over 6,500 homes and 130 communities across the Pacific Northwest.

Job Type: Full-time

We are seeking an IT Operations & Systems Administrator to ensure reliable, secure, and efficient technology operations across the organization. This role supports approximately 150 users and 175 active devices by providing Tier 1 and Tier 2 technical support, assisting with business application administration, and maintaining consistent onboarding/off‑boarding processes.

This is an on‑site position with an immediate start. Candidates must reside locally and not require relocation.

As‑needed travel to model homes in Southwest Washington and Portland Metro area is required, with occasional trips to Puget Sound and Boise divisions. Occasional after‑hours work may be required to support maintenance, updates or deployments.

• Serve as the main point of contact for Tier 1 and Tier 2 support, managing help‑desk tickets and coordinating with the company’s Managed Services Provider (MSP) to resolve escalations.
• Provide friendly, timely support for technical issues related to computers, printers, conference rooms, and business applications.
• Manage the full device lifecycle, including ordering, setup, deployment, and tracking of company equipment.
• Administer user accounts, permissions, and licenses across Microsoft 365, Microsoft Entra  (Azure AD), and other key business systems.
• Partner with HR to ensure smooth technical onboarding and off‑boarding for all employees.
• Maintain and support SharePoint and Teams to ensure secure, efficient collaboration across divisions.
• Help manage user access and licensing for business applications while coordinating with vendors to ensure compliance and cost efficiency.
• Communicate IT updates, maintenance, and system changes clearly and proactively to employees and leadership.
• Keep IT documentation, procedures, and internal knowledge bases up to date.
• Assist with system updates, integrations and user testing.
• Support technology and business projects through technical input, collaboration, and employee training.
• Build strong, positive relationships with employees by providing clear, approachable, and empathetic support.

• 3+ years of IT support or operations experience in a multi‑site or hybrid environment.
• Strong knowledge of Microsoft 365, SharePoint, Microsoft Entra  (Azure AD), and Intune.
• Excellent communication skills with the ability to explain technical concepts to non‑technical users.
• Service‑minded, patient, and enthusiastic about helping others succeed with technology.
• Experience managing devices, permissions and access across multiple systems.
• Comfortable working with Managed Services Providers (MSPs) on escalations and projects.
• Strong troubleshooting skills for hardware, software, and network issues.
• Ability to prioritize and adapt in a fast‑paced environment.
• Experience with ERP or CRM systems (e.g., Salesforce, Newstar, or Build Pro) is a plus.
• ITIL or CompTIA certifications are preferred;
  Microsoft 365 or Azure Administrator certifications are a plus.

• Company‑supported medical, dental and vision benefits for employees and families.
• Participation in our 401(k) retirement savings plan with company contributions.
• New home discount.
• 120 hours of paid time off for the first year.
• Seven paid holidays.
• Paid volunteer hours.
• Employee Recognition Program.
• Employee Referral Bonus – up to $1,000.
• Engaging company culture (including our annual “Ferris Bueller’s Day Off”).
• And more!

Pacific Lifestyle Homes values open communication, personal growth, respect, accountability, candor, humility, integrity, and teamwork. We offer one‑on‑one coaching, regular reviews and prioritize internal promotion whenever feasible.

For additional information about Pacific Lifestyle Home’s Company Culture, view the video at

We are an in‑office culture with a general schedule of 8:00 am – 5:00 pm. Dress code and appearance policy reflect our commitment to professionalism.

Prior managerial reference checks, background check, and a pre‑employment drug screen are required steps in our hiring process.

We are proud to be an Equal Opportunity Employer.

Salary: $75,000–$85,000 (Non‑Exempt, DOE, Total Comp)

Referrals increase your chances of interviewing at Pacific Lifestyle Homes by 2x.

Location:

Portland, Oregon Metropolitan Area

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