Store Manager, Retail & Store Manager

Overview

The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a staffed, stable & scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Description:

The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a staffed, stable & scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

• Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation.
• Create a place of welcoming and belonging for our Guests and Team Members.
• Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion.
• Engage and lead company initiatives.
• Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste.
• Develop well trained Team Members by following Thorntons’ training processes as prescribed while demonstrating and teaching core values.
• Support and guide Team Members through career paths while holding Team Members to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process.
• Assist GM in facilitating the labor model by ensuring the team is working the schedule to standard to maintain adequate coverage for all shifts.
• Train and empower Team Members to de-escalate Guest service issues.
• Communicate with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy.
• Use a point-of-sale cash register and other electronic equipment.
• Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records.
• Perform additional duties as assigned.

• Region Manager
• General Manager
• Guest Service Representative
• Human Resource Manager
• Recruiter
• Trainer
• Auditor

• Demonstrates a commitment to leading by example, considering no tasks as below one’s position.
• Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Demonstrates a positive and approachable presence, even during stressful situations.
• Recognizes positive performance, celebrates team achievements, and addresses poor performance.
• Provides feedback effectively and with empathy.
• Collaborates with GM to deliver high-quality Guest service.
• Fosters team camaraderie, collaboration, and cohesion.
• Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions.
• Uses "active listening" to understand viewpoints of others. Adjusts position/view to resolve conflict.
• Uses analytical skills to identify and solve a variety of business-related problems.
• Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
• Values diversity and recognizes the strengths that individuals from divergent…