Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Ross is an off‑price retailer with over 2,200 stores and a strong record of growth. We bring customers high‑quality brands and on‑trend merchandise at exceptional savings while creating a fun treasure‑hunt shopping experience.

• Ensure customers receive a positive shopping experience by greeting with eye contact, a smile, and friendly conversation.
• Maintain a clean, organized store environment, performing cleaning tasks such as sweeping, mopping, dusting, and restocking supplies.
• Assist customers at the register, answer product questions, handle transactions, and resolve issues promptly.
• Adhere to safety practices, report unsafe conditions, and maintain clear egress to emergency exits.
• Support merchandise presentation by expediting newly received items, following company merchandising guidelines, and maintaining brand familiarity.
• Follow loss prevention protocols, including the Shortage Highway and Store Protection Specialist procedures.
• Manage cash, check, charge card, and refund transactions accurately and in accordance with store policies.
• Demonstrate integrity and confidentiality with customer and company information.
• Engage in any additional tasks required to meet customer service and operational goals.

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Communicate politely, respectfully, and cooperatively with customers, associates, and store leadership.
• Perform basic mathematical calculations used in retail environments.

• Operate store equipment including PDTs, registers, and PCs.
• Spend up to 100% of working time standing, walking, and moving throughout the store.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds; stockroom shifts may require lifting over 20 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.

None

$16.66 – $17.16 per hour, depending on experience, skills, qualifications, education, certifications, seniority, and location.

Benefits for all associates include accident, critical illness, vision, auto, home, and pet insurance programs; associate discount; identity protection; purchase program; benefit hub discount mall; employee assistance program; commuter benefits; 401(k) (with service requirements); employee stock purchase program;
Ross Cares Fund; college discounts; legally required sick pay; referral bonuses. Full‑time associates also receive extended medical/dental/vision insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/AD&D insurance, long‑term disability, enhanced maternity and parental leave, vacation pay accrued at 10 days per year after eligibility, and 9 paid holidays. Supervisory associates in stores and exempt corporate/buying office roles are eligible for performance‑based bonuses.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities, and experience, and we are committed to attracting, hiring, and developing a strong, diverse workforce in compliance with all applicable discrimination laws.

This job description summarizes primary duties and responsibilities. It is not comprehensive, and responsibilities may change at management's discretion.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail