Retail Commission Sales Associate - Furniture​/Mattresses​/Rugs, Vancouver

Overview

Macy's is more than just a store. We’re a story. A story about innovations and traditions, inspiring stores and irresistible products, and the excitement of Macy's events and moments. These stories are part of what makes this a special place to work.

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs.

In this role, you will be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. You will also support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you will provide expert guidance and confidently address customer questions and concerns.

Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions, so they are fully informed and ready to engage, educate, and sell with confidence.
• On the floor, they focus on the customer — offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships and encourage repeat visits, with follow-up to ensure satisfaction.
• Throughout the day, they maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves.
• They always Finish Strong by sharing Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you. They also stay in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience.
• We believe service starts with each other by supporting one another with honesty, care, and collaboration to better serve customers and communities.
• We know that excellence is a journey — we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges along with Client and Protection plan goals
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• You can handle electronic devices with no problem
• 1-2 years of related experience is required

• This position requires talking, lifting, constant moving,…