Store Manager C

Responsible for managing the overall operation of the store, including tool rental, merchandise sales, inventory control, shipping and receiving, administrative and financial operations, safety, and merchandising. Ensures store compliance with company policies and procedures while driving revenue growth, profitability, operational excellence, and customer satisfaction.

Responsible for planning and executing actions to ensure the store meets rental revenue, sales, and profitability goals. Develop an understanding of store financial performance and use financial information to plan and implement actions that improve store results. Manage all aspects of store opening and closing procedures. Utilize available tools and business judgment to plan inventory levels and maintain appropriate stock based on market demand.

Ensure the store is properly stocked, merchandised, organized, and maintained in accordance with company standards. Manage inventory control activities, including inventory planning, inventory audits, cycle counts, inventory accuracy, and loss prevention initiatives. Oversee shipping and receiving activities, including receiving merchandise shipments and processing shipments to repair centers. Ensure proper cash handling procedures, including balancing cash drawers, reconciling credit card transactions, and preparing bank deposits.

Solicit customer feedback regarding product assortment and communicate recommendations to the merchandise team. Participate in testing, evaluating, and providing feedback regarding company initiatives and operational improvements. Merchandise products and maintain showroom and warehouse organization to promote safety and efficient material handling. Provide exceptional customer service and establish customer relationships that drive repeat rental and merchandise sales. Generate revenue growth through promotion of the Ames line of automatic taping tools, rental programs, parts, equipment, and merchandise offerings.

Recommend business development opportunities and operational improvements to regional leadership. Identify and implement opportunities for continuous improvement within the store and across company operations. Process rental transactions, merchandise sales, customer orders, and related activities using company systems. Support collection and accounts receivable activities as assigned. Perform daily operational functions including customer service, order processing, merchandising, inventory management, inventory audits, housekeeping, database maintenance, cash handling, bank deposits, and operational reporting.

Coordinate with repair center personnel regarding tool quality, repair status, inventory availability, and shipment issues. Supervise Assistant Store Managers, Store Associates, Delivery Drivers, and other assigned personnel. Perform other duties as assigned.

Reports to the department manager. Directly supervises Assistant Store Managers, Delivery Drivers, Store Associates, and other assigned personnel, if applicable. Responsibilities include training employees, planning and assigning work, directing daily activities, resolving customer and employee concerns, and escalating issues as appropriate.

Little to no travel required. Occasional travel may be required for training, meetings, or business-related activities.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation. Regularly use hands to handle, touch, or manipulate products, materials, and equipment, and communicate verbally with customers and team members. Frequently stand, walk, and reach with hands and arms, with or without reasonable accommodation.

Occasionally sit, climb, balance, stoop, kneel, crouch, or crawl, with or without reasonable accommodation. Regularly lift and/or move up to 100 pounds, with or without reasonable accommodation. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds, with or without reasonable accommodation. Must be able to use a retail point-of-sale system, receive inventory, assist customers in locating products, read and respond to communications, and perform duties requiring visual acuity, with or without reasonable accommodation.

Must be able to hear and communicate effectively with customers, vendors,…