Leisure Travel Advisor; Part-time

At Seneca Holdings, we believe that a great workplace starts with a strong sense of purpose and community. As a company wholly owned by the Seneca Nation, a federally recognized American Indian Tribe, our culture is built on the values of quality, integrity, teamwork, professionalism, and connection. Established in 2009, we operate a diverse portfolio of businesses that currently includes federal government, environmental solutions, travel management for businesses, governments, and leisure, and sports and entertainment.

Every business we build plays a role in ensuring long‑term economic self‑sufficiency for members of the Seneca Nation. What sets us apart is we’re guided by the Seneca Nation’s Seventh Generation Principle, based on the philosophy that all decisions should be made with purpose, ensuring a positive impact on the future seven generations.

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

CI Azumano is seeking a Part‑Time Travel Advisor in Vancouver, Washington. This position will service CI Azumano's vacation clients by planning, arranging, and securing vacation reservations with airlines, car rentals, hotels, preferred tours, and cruise lines.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years of agency experience
• Excellent sales skills
• Experience with GDS, CRMs and Microsoft applications

• Strict adherence to the sales process by securing reservations with preferred air, tour and cruise providers with the instructed preferred software: GDS system (Apollo), CRM system (Client Base) and various approved online booking engines.
• Meet or exceed sales productivity levels as established by branch manager once appropriate training has been completed.
• Record and track all client data and travel purchases in Client Base; invoice and record all client monies received in the CI Azumano accounting system promptly.
• Proactively market new travel offers to existing clientele; maintain complete and accurate client profiles in Client Base.
• Act as a resource for travelers during the sales process, prior to travel, and post‑travel.

• Technical competencies required for this position are as follows post training:
• • Intermediate to high level of understanding of the Client Base CRM software
  • Intermediate to high level of understanding of internet browser search engines and approved booking engines
  • Intermediate to high level of understanding of Microsoft products such as Outlook, Word, Excel and Teams
• Sales
  
  Skills:
  
  proactively offer travel options based on clients' requests; upsell when appropriate to maximize satisfaction and commission.
• Problem Solving: identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions; work well in group problem‑solving situations.
• Customer Service: manage difficult or emotional customer situations; respond promptly; solicit feedback to improve service; meet commitments.
• Interpersonal
  
  Skills:
  
  maintain confidentiality; keep emotions under control.
• Oral Communication: speak clearly and persuasively; listen and clarify; respond well to questions; participate in meetings.
• Teamwork: give and welcome feedback; put team success above own interests.
• Cost Consciousness: contribute to profits and revenue.
• Planning/Organizing: prioritize and plan work activities; use time efficiently.
• Professionalism: react well under pressure; follow through on commitments.
• Quality: demonstrate accuracy and thoroughness; apply feedback to improve performance.
• Quantity: meet productivity standards; complete work in a timely manner.
• Attendance/Punctuality: consistently arrive on time; ensure when absent.
• Dependability: follow…