Field Service Technician - Palletizer Division

• PLC troubleshooting (program editing & network connections)

At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.

With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.

Provides technical customer service and support during the installation, commissioning, and servicing of palletizing equipment.

• Provides comprehensive assistance in person or via phone or email
• Supports customers with timely response to service requests that includes frequent travel up to 75%
• Educates, trains, and troubleshoots problems both on-site and remotely
• Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction

• Supports local electricians, assemblers, and welding personnel during installation
• Ensures that all aspects of the equipment are functioning properly

• Tests local input and output once the electrical installation is complete
• Tests all devices after installation and assures all control interlocks and alarms are functioning
• Educates and trains customers on equipment to ensure continued proper functioning of the equipment

• Complete the service trip in a safe and efficient manner within the allotted time frame
• Exhibits continual awareness of quality standards and estimated cost parameters

• Increases customer interest in plant upgrades and future modifications
• Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues
• Provides technical support to sales representatives, records key information to aid the sales team in quoting

• Completes job and expense reports within established time guidelines
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals.

• Utilizes CRM to track relevant service trip reports, assign tasks, and update Service Trip Status

• Understands and documents internal and external customer needs and expectations
• Develops resources and critical service metrics to ensure these needs are bring met
• Communicates to appropriate team(s) when an expectation will not be met

• Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams

• Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC. will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consisted with all applicable federal, state and local laws. Before any testing occurs employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form.
• Valid Driver’s License and Driving Record
• Ability to travel to/from airports and/or customer facilities utilizing your own vehicle or a leased vehicle, therefore requiring a valid Driver’s License and Driving Record that does not fit the criteria of a…