Field Service Technician

Field Service Technician

Essential Duties Responsibilities

• Perform on-site equipment startup, functional testing, inspections, preventive maintenance, troubleshooting, and repair of Rohner finishing systems.
• Diagnose and repair mechanical and electrical equipment, including motors, transformers, lighting, controllers, circuit breakers, heating/cooling units, and related components.
• Install, adjust, repair, or replace devices and parts; use appropriate hand tools, electrical diagnostic instruments, and testing equipment.
• Read and interpret blueprints, technical drawings, schematics, specifications, and equipment documentation; apply basic electrical-load and airflow calculations as needed.
• Coordinate with Customer Service, Project Management, and Engineering to understand service issues and prepare for customer site visits.
• Provide customers with clear classroom-style and hands-on training on safe equipment operation, routine maintenance, and basic troubleshooting.
• Prepare electronic service work orders, replacement-part requisitions, and project change orders; coordinate follow-up maintenance visits as needed.
• Review job files and sales orders to help determine whether replacement parts or service are warranty-related or billable.
• Maintain complete records of service hours, parts used, repairs, equipment startup documentation, testing results, and field service findings.
• Provide technical field reports confirming equipment operation against functional specifications and customer requirements.
• Communicate recurring design, installation, or manufacturing concerns to Engineering, Design, and Production through nonconformance reporting processes.
• Address customer concerns professionally, communicate progress and resolution, and follow company procedures and applicable jobsite safety requirements.

Qualifications

• Experience or demonstrated ability in industrial equipment startup, mechanical/electrical troubleshooting, equipment installation, maintenance, or related field service work.
• Ability to interpret blueprints, drawings, electrical schematics, and technical specifications.
• Proficiency with common hand tools, measurement devices, electrical testing instruments, and diagnostic equipment.
• Ability to perform practical electrical-load and airflow calculations related to serviced equipment.
• Strong technical problem-solving skills, attention to detail, and sound time management in a changing field schedule.
• Clear verbal and written communication skills; ability to train customers and collaborate with cross-functional teams.
• Commitment to professional customer service, safe work practices, and accurate service documentation.
• Valid driver's license preferred; ability to meet customer site access or background-check requirements as applicable.
• Ability to travel extensively, including overnight assignments and occasional weekends.

Physical Requirements

• Lift and carry at least 50 pounds.
• Climb ladders at least 25 feet high.
• Maneuver through spaces as small as 2ft x 2ft.
• Step or climb over barriers up to 3 feet high.
• Lift or hold 10 pounds overhead.
• Wear and breathe through a required mask or respirator, subject to applicable clearance and fit testing.
• Move and work while wearing a safety harness.
• Stand and walk for 8 hours with standard breaks.
• Wear required PPE, including hard hat, safety glasses, safety harness, and safety boots.
• Bend, kneel, crouch, reach, and climb as needed.