Senior Manager - Inside Sales

Triad Technologies – Senior Manager, Inside Sales

Location:

Remote (Candidates must reside in Ohio, Michigan, Indiana, Illinois, Florida, Kentucky, Pennsylvania, Wisconsin, or Tennessee.)

The Senior Manager, Inside Sales is responsible for building and leading a modern inside sales organization that supports Triad's commercial growth strategy. This role will design the team structure, operating model, sales processes, and performance standards that drive proactive customer engagement and revenue generation. As Triad expands its market presence and technical capabilities, this position plays a critical role in creating a scalable inside sales function that delivers a consistent, high‑quality customer experience.

• Build and scale Triad’s inside sales organization, including talent acquisition, team structure, and role definition.
• Establish a performance‑driven, accountable culture focused on proactive customer outreach and service excellence.
• Support a structured hiring, onboarding, and evaluation process for inside sales roles.
• Deliver ongoing coaching, training, and development, including role plays, call reviews, and skills reinforcement.
• Ensure consistent outbound engagement across core customer segments.
• Own pipeline generation expectations and monitor conversion, activity, and revenue metrics.
• Track and report trends, risks, and opportunities to commercial leadership.
• Partner with field sales, engineering, branch operations, and marketing to align customer coverage and go‑to‑market priorities.
• Represent the inside sales team in commercial planning, alignment meetings, and strategy reviews.
• Maintain strong internal relationships to support a cohesive customer experience across teams.
• Partner with IT and Sales Operations to enhance reporting, dashboards, and system adoption.
• Track and report trends, risks, and opportunities to commercial leadership.

Qualifications

• Demonstrated leadership experience with the ability to inspire teams, coach effectively, and drive accountability.
• Strong communication and influence skills with the ability to partner across commercial and operational functions.
• Proven success working with field sales, marketing, engineering, and operations to execute go‑to‑market strategies.
• Strong presentation and facilitation skills, including communicating strategy, performance results, and customer insights.
• Ability to manage complex customer interactions, handle objections, and guide teams through challenging conversations.
• Analytical mindset with the capability to interpret data, identify trends, and support decision‑making.
• Strong problem‑solving ability with experience building structure, processes, and systems in growing organizations.
• High level of organization and prioritization skills with the ability to manage multiple work streams.
• Proficiency with CRM platforms, reporting tools, and sales enablement technologies.
• Other duties as assigned.

Skills & Experience

• Strong leadership and team building experience within inside sales.
• In‑depth knowledge of inside sales processes and metrics.
• Proficiency with CRM platforms, reporting tools, and sales enablement technologies.
• Experience designing and implementing sales process and operating model.
• Strong presentation and facilitation skills, including communicating strategy, performance results, and customer insights.
• Analytical mindset with the capability to interpret data, identify trends, and support decision‑making.
• Proven success working with field sales, marketing, engineering, and operations to execute go‑to‑market strategies.
• Experience building structure, processes, and systems in growing organizations.
• Experience in managing performance, metrics, and accountability for inside sales teams.
• Ability to handle performance data which informs business decisions.
• Proficiency in multiple sales tools (e.g., Salesforce, Outreach, or similar).
• Experience managing lead funnel and conversion metrics in a high­volume inside sales organization.
• Strong communications, presentation, and facilitation abilities.
• Experience with data driven decision making for sales teams.
• Proactive, action‑oriented approach with the ability to move quickly and maintain momentum.
• Other responsibilities as required.

This role is full‑time, Monday to Friday. The successful candidate will be a hands‑on commercial leader who excels in fast‑paced environments and enjoys building teams and processes from the ground up while translating high‑level strategy into daily execution.

EEO Statement: Triad Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, veteran status, or any other protected class. Triad Technologies is committed to diversity, inclusion, and equal employment opportunity for all employees and job applicants. #J-18808-Ljbffr