Technical Expert

Job Title:

Technical Expert – MISSO Surgical Robot

Department:

Surgical Robotics – MISSO Applications

Location:

Vapi, Gujarat / Field-based (as per requirement)

Reports To:

Manager / Senior Manager / DGM – Surgical Robotics Applications

Job Purpose:

To provide clinical application support, product demonstrations and hands-on training for the MISSO Surgical Robot, ensuring seamless adoption by surgeons and OT staff. The role focuses on enhancing surgical workflow efficiency, supporting robotic-assisted procedures and strengthening customer confidence and satisfaction.

Key Responsibilities:

- 1. Product Demonstration & Application Training

- Conduct live demonstrations of MISSO Surgical Robot at hospitals, medical conferences and training centres.
- Train surgeons, OT staff, biomedical engineers and clinical staff on system setup, console operation, workflow integration and surgical best practices.
- Deliver structured presentations on robotic features, clinical advantages, instrumentation and imaging capabilities.
- Support sales and marketing teams during workshops, CME programs, exhibitions and product showcases.
- Possess sound anatomical knowledge required for orthopedic surgery and be updated of all related products and processes available in market.

2. Clinical & Technical Support

- Provide on-site support during Robot-assisted surgeries, including pre-operative procedures, docking, troubleshooting and workflow guidance.
- Assist installation and commissioning teams during system handover and clinical readiness checks.
- Coordinate with the service team and fulfill all technical requirements like robot installation, maintenance, defect-identification & defect-rectification (in-case of a breakdown) software update and upgrades as and when required.

- Assist on-site teams for lead conversion and technical discussions with the surgeons.

- Travel to different locations as and when required or as directed, for demos/ conferences/ surgeries/ maintenance etc.
- Collect surgeon and user feedback to support continuous product improvements in coordination with R&D.

3. Documentation & Compliance

- Maintain detailed records of demonstrations, training sessions, clinical case-support activities and post-evaluation feedback.
- Ensure adherence to OT safety standards, sterilization protocols and surgical robotics compliance guidelines.
- Prepare and update training materials, demo reports, user manuals and application documentation as required.

4. Cross-Functional Collaboration

- Collaborate with Sales, Marketing, R&D, Quality, and Service teams to provide insights on workflow optimization, feature validation and clinical acceptance.
- Support internal testing, product validation sessions and new feature evaluation for MISSO software and hardware enhancements.
- Contribute clinical case insights and real-world usage data for marketing, regulatory and product management documentation.

5. Customer Relationship Management

- Act as the technical liaison between surgeons, hospital administrators and Meril for MISSO-related application matters.
- Ensure high levels of customer confidence through professional, time-bound and expert interactions.
- Provide follow-up visits and remote support to ensure ongoing skill development and smooth system utilization.

Qualifications and

Experience:

- B.E. /

B.Tech in Biomedical Engineering, Electronics (ECE), Electrical, Robotics, Mechatronics, or equivalent.
- 1–5 years of experience in medical devices, surgical robotics, minimally invasive surgery, imaging systems or high-end capital equipment.
- Experience in operating room (OT/OR) workflows, MIS procedures or clinical training (preferred).
- Strong understanding of electro-mechanical systems, robotic interfaces and clinical device operation.

Skills and

Competencies:

- Fluent in English (spoken and writing) with strong communication and presentation skills.
- Deep interest in surgical robotics, clinical workflows and high-precision engineering.
- Strong analytical, problem-solving and technical troubleshooting abilities.
- Ability to engage confidently with surgeons, OT teams and hospital leadership.
- Proficient in MS Office, PowerPoint, documentation tools and digital training platforms.
- Willingness to travel extensively for surgeries, demonstrations and training programs.

Key Performance Indicators (KPIs):

- Number and success rate of demonstrations and clinical cases supported.
- Surgeon and hospital satisfaction scores.
- Training effectiveness and competency development of end users.
- Reduction in user issues related to application or workflow.
- Contribution to product enhancement, feedback cycles, and clinical readiness.